Introducing the Europe West Region
On Thursday, February 17 at 6PM CET (9AM PT), we will open a second region for European players. Before you decide where to call home, here’s everything you need to know.
Due to overwhelming demand in Europe we are opening a second region for players: *Europe West*. This has been a complex process that required 24/7 effort from both the Amazon Games and Smilegate RPG teams. We want to thank you for your patience while we worked on this. We’ve been blown away by the number of players and can’t wait to welcome more of you into Arkesia.
The new region, Europe West, will go live at 6PM CET (9AM PT) on Thursday, February 17
We expect opening a new region to reduce, not eliminate, queue times for Europe Central. However, players choosing the new Europe West region are much less likely to experience long queues. Please note, if you move to the new region you will continue to be able to use your Royal Crystals and Crystalline Aura but no redeemed, claimed, or acquired items move with you. The launch celebration gift we announced on Sunday will be granted to all players (regardless of server or region). Anyone who logs in and enters Arkesia between February 20 at 8:59AM CET (February 19, 11:59AM PT) through March 2 at 8:59AM CET (March 1 at 11:59PM PT) will receive the gift. In addition, for players choosing to play on Europe West, we’ll be granting some progression support:
We understand that players have been collecting daily attendance rewards since launch and we don’t want players migrating to Europe West to miss out, so the last 10 days of daily attendance rewards will be granted automatically to all characters on Europe West with the next maintenance.
Europe West players will also see special daily attendance rewards for the first 10 days of the Europe West server launch, in addition to the daily attendance rewards mentioned above.
The Europe West region will launch with eight servers. Additional servers will be opened if needed, based on population levels. The eight starting servers are:
Rethramis
Tortoyk
Moonkeep
Stonehearth
Shadespire
Tragon
Petrania
Punika
Founder’s Pack Redemption
To make playing in the new region a more reasonable choice, we will be granting all Founder’s Pack purchasers that have purchased through Steam or redeemed their key from Amazon to their Steam account before 12:00PM PT / 8:59PM CET on February 14 (even if it is still in your Product Inventory in-game) an extra set of the exclusive items from the Founder’s Pack they claimed alongside additional Royal Crystals. Players will begin receiving these grants on Saturday, February 19, and they will roll out throughout the course of the day. Find out more here.
The additional Founder’s Pack items will be claimable on any new server you choose, so we encourage you to wait and find a perfect server to call home before claiming.
Thank you, heroes of Arkesia!
und dazu noch
Player Grants: Lost Ark Launch Week Recap
Heroes of Arkesia,
After last week’s launch, we shared our plans to grant a Launch Gift and additional Founder’s Pack items so players can explore other servers, alongside compensation to players impacted by issues on the Galatur server. We wanted to gather all the information in one place, so that players can easily understand which grants apply to them. You can find each listed below, along with specifics on the player groups entitled to these grants and the applicable dates.
Launch Celebration Gift
If you haven’t heard yet, to thank everyone who joined us at launch, we’re collaborating with Smilegate RPG to grant all players a launch celebration gift. Anyone who logs in and enters Arkesia between February 19 at 11:59AM PT (February 20, 7:59AM UTC) through March 1 at 11:59PM PT (March 2 at 7:59PM UTC) will receive the gift. The gift includes these items (all non-tradeable):
Vehicle Selection Chest (choice of either mount)
Terpeion
Terpeion of the Shadow
Midsummer Night’s Dream Instrument Skin Selection Chest
Healing Battle Item Chest x10
Offensive Battle Item Chest x10
Legendary Rapport Selection Chest x3
Weekly Trade Potions Pack (1 Leap's Essence and 9 Minor Life Energy Potion)
Phoenix Plume x20
The launch celebration gift will appear in your in-game product inventory the first time you login after it’s made available on February 19 at 11:59AM PT (February 20, 7:59PM UTC).
Bonus Founder’s Pack Items
To make exploring new servers a more reasonable choice for players impacted by high queue times on their original server, we will be granting all Founder’s Pack purchasers that have purchased through Steam or redeemed their key from Amazon to their Steam account before 12:00PM PT (7:59PM UTC) on February 14 an extra set of the exclusive items (see full list below) alongside additional Royal Crystals. Please note that players who have refunded their Founder’s Packs will not receive this grant.
These items will be delivered to a player’s product inventory so they can be claimed on any server they choose, including the new servers that will open up within the new Europe West region. Original Founder’s Packs will not be affected by this, and will remain on the initial server where they were claimed (or in the in-game product inventory, if you have not yet claimed it). Players will begin receiving these grants on Saturday, February 19, and they will roll out throughout the course of the day. These will be claimable from your product inventory on any server you choose, so in the meantime we encourage you to find a perfect server to call home. All items are non-tradeable.
Bronze Pack
Founder’s Title*
Founder’s Exclusive Pet
Silver Pack
Founder’s Title*
150 Royal Crystals
Founder’s Exclusive Pet
Gold Pack
Founder’s Title*
500 Royal Crystals
Founder's Exclusive Pet
Northern Lawmaker Skin - (Unlocks one skin on the character that opens the chest)
Platinum Pack
Founder’s Title*
1,000 Royal Crystals
Founder's Exclusive Pet
Northern Lawmaker Skin (Unlocks one skin on the character that opens the chest)
Founder’s Platinum Skin (Unlocks one skin on the character that opens the chest)
Founder's Exclusive Mount
Platinum Welcome Crate
Founder's Exclusive Wallpaper*
Founder's Exclusive Structure
Legendary Rapport Gift Selection Chest
Launch Limited Card Pack
*If the Founder’s Title or Founder’s Exclusive Wallpaper are used on the same Roster where a pack has already been claimed, you will not be able to use these items.
Galatur Server
During the head start access period there was an issue with the Galatur server that caused a number of users to become stuck in a state where their character no longer had the Main Story Quest available. This is clearly an issue and one that we want to address as quickly and fairly as possible. The issue is complex and requires manual editing of each affected account while the player is online. This makes fixing these characters a very slow process. Please know if you really want to save your original character you can work with Customer Support, but it will take some time.
We know how frustrating this is and are granting an Explorer Starter Pack to all impacted users that can be used on any character going forward, as we believe many players are now playing with new or alternate characters. The grant will occur on February 17 at 11:59AM PT (7:59PM UTC), and is able to be claimed any time, on any server, in any region, of the player’s choice.
The Explorer Starter Pack includes:
30 Day Crystalline Aura
Novice Progression Support Chest
Achatemeow Pet Selection Box - Tradeable
Dyorika Warhorse Mount - Tradeable
Character Expansion Slot
We’d like to extend a huge thank you to all the players who have ventured into the world of Arkesia over the last week. We appreciate your patience and hopefully these make goods will help you on your adventures in Arkesia!
