Greetings everyone,
i have a Problem regarding my account for Battlenet. Since Wednesday whenever i try to login with my linked Gmail-adress i get the error message that the account was not found. A few days before that i received three emails from Bilzzard that my email adress has been updated, an authenticator has been attached and in the thrid there was a notification about the change of my phone number, without me doing any of these changes myself… i belive that my account might have been hacked. I already wrote a ticket on thursday and got the answer that they need my ID-card or something similar and the answer to the secret question (first car). I answered to the email and didnt receive any information or message since then. Anyone knows how this problem can be solved in the next few days? I got a few raids and dungeons to do with my guild. Maybe there is a chance to have a live chat with the customer support as this problem migt be pretty complicated to resolve solely via tickets.
Best regards