Automated response for my ban appeal, how is this okay?

I’m trying to show how there must have been some understanding regarding my 14 day suspension for allegedly getting gold from an illicit source. Firstly, I have never done this in my life, and to go straight to a 14 day ban is ridiculous. I am trying to appeal my ban, and all that happens is an automated response, did you guys even look at the screenshots I sent?

The last 3 weeks of my life I’ve been trying to push for rank 10, and that is now in the gutter. A game I have been subbed to for 15 years and I am treated like this. Unbelievable.

PLEASE CAN I TALK TO A PERSON

This Forum is specifically for classic games, Diablo and Diablo II, Starcraft and Brood War for example.
If you wish to appeal a suspension for World of Warcraft please see the following Support page: https://eu.battle.net/support/en/article/167147