D2: Resurrected Character Wipe

Was fortunate enough to play, but unfortunately have lost all my characters.

I completed act 1 on my sorc & after last nights issues, it was wiped.
Created a Necro last night, been playing on & off all day today with no issues.
Created a Sorc today, went offline to eat some dinner. Come back & all my characters are completely wiped.

Seriously!? They are failing their playbase. I am pretty let down that all my progress has been wiped along with so many others. I am contemplating getting a refund.