I hereby demand you to immedaitely refund all people all costs for Diablo 2 & LoD costs to there Battlenet accounts.
I would call it a fraud that you still are selling this game which is 90% of the time not playable due to ~300-2000 queues in Europe and worse in US realms.
What i can read, there has been queue issues since day 1 of Ladder reset this years in June. So you had a prio1 incident ongoing since 6months ago and you have done NOTHING about a solution for all your customers. This is a 100% pure mockery from your site!
There are alot of rumours about this issue, that it is not your fault, that you are being exposed to an IT-attack. Where known dupers (that you never done anything about) now exploits your servers with faulty packets by packet sending and tricking your servers that xxxx games creation is being made without actual games created. Where you then with or without meaning turn of some dupe prevention mechanics, where rollback is enabled.
If that is ~true, it is obvious that you cannot handle those IT-attacks/dupers. I dont care about duped items/inflation of ingame economic. I just want to play by myself, and now i cannot:
- increase infrastructure -> add 100% more servers/esx hosts: dupers can continues while you still look for a fix/mitigation from the attack. And players can still use your game.
- involve your SOC team, implement business standard tools as: (N)IDS. Detect patterns from what IPs/patterns from the attackers= block them
- close servers, refund all players in Battle.net with 150% in balance of costs from Diablo2/LoD costs. And we can move to more serious actors like Path of Diablo or others…