game crushes offline and online just in fev minutes of playing , after few attempts to play game crushes quicker and quicker than error shows up just by presing play button with long code. I have updated drivers, have nivida trx 2080, bit defender is not causing problems, I even uninstaled it and try to play without, … checked for the gawme updates, tried scann and repair ,… but still game crushes and I cant find out what is causing those crushes.
Hi:
Please note that this forum is to provide comments and feedback on the BattleNet Desktop App to Blizzard. Blizzard rarely replies here, so this is the wrong forum for getting help.
Are you writing about Diablo II: Resurrected or about the old Diablo II: Lord of Destruction (2001) ?
If you are writing about D2R, you should be using the D2R Technical Support forum.
If you are writing about the old Diablo II: LoD (2001), then you should be using the Classic Games Tech Support forum.
In either case, you should:
- write down the long code (or take a screenshot of it) that you get when you crash and provide it in your post; this code will allow Blizzard Customer Support to find your crash in their data system – it sometimes contain valuable information to help diagnose the issue you are encountering.
- Provide your System Configuration Files; see this support article… it explains how to create them:
Upload both the MSInfo.txt and DxDiag.txt files to https://pastebin.com/ and provide the links in your post.
Alternatively, you can submit a ticket to Blizzard Support and provide the crash code in your ticket. The link for the general support site is : https://eu.battle.net/support/en/help .
From there, select either Diablo II: Resurrected or Blizzard Classic… I can provide you with a better link if you confirm which of D2R or D2 LoD you are writing about.
Best of luck with this ! I hope you can get some help quickly and that you can resume playing soon.
Regards.