Good morning everyone,
Reposting the information provided by Nutmeg earlier regarding the AVX issues (game not starting).
Our teams are working as fast as possible to solve this, they will be doing testing over the next days as the fix could impact everyone.
If you would like to request a refund to wait until the fix to repurchase, it can be done at this link.
We are sorry for the delay, we understand this is very frustrating and we thank you for your patience 