My character is gone

Technical Support
232

The character was lost: 7th or 8th October;
Last Hell play: October 7, 4:00PM;
Online character;ONLINE
Double checked the Online and Offline tab;
Character class: Sorcerress
Level: 88
The platform: PC
Character name: Sienna
Server: US

233
  • The character was lost: on the night of 5 to 6 October;
  • Last Hell play: October 5, 23:00 PM;
  • Online character;
  • Double checked the Online and Offline tab;
  • Character class: Sorceress
  • Level: 78 or 79
  • The platform: PC
  • Character name: uno_ger
  • Server: EU
234

Hi Blizz. Was playing with my lvl 66 offline char (if i was remember it right) yesterday Oct 7,2021. Then when i tried to log in today, Oct 8 it was gone. Im sure i did not click delete. The rest of my other characters were still there my only main offline character.
Char Name: JanElias¨
Server: EU
Platform: PC
Pls help Blizz!!!

235

Good afternoon.
How is the character recovery process going?
a whole week has passed

3 Likes
236

Hi, I also losse my Character since the last Update. Well not really loose. The Character is still there but in a complete restet (Level 01) and the story begins new. This is the second time I loos my Char. Interesting detail: It starts with money loss, even if I place it in my chest. After a restart it was often 0.

237

my 25 Sorc is gone - wtf?
I also noticed it takes long time to load the character menu (just hangs on the black screen wit the small diablo logo at bottom right)
I want my character back!

2 Likes
240

My Paladin lvl 76 gone… I was farming Eldrich

1 Like
416

I’ve closed this thread for now, and have deleted all responses related to the issue that we’re currently experiencing with the login servers, and which may affect the character list from loading.

For more information, please follow this thread:

Please keep in mind that this current thread is for players who lost a character, outside of the login issues that are happening at the moment (Saturday afternoon).

I’ll reopen this thread as soon as possible to avoid confusion and incorrect reports.

Thank you all for your patience, and while I unfortunately don’t have any news on this topic, rest assured that this issue is still under investigation by our developers.

418

The character was lost: on the 4 October
Last normal play: October 4, GMT 5:00 AM;
Online character: Yes
Double checked the Online and Offline tab:YES
Character class: Sorcerer
Level: 60
The platform: PC
Character name: Chibaka
Server: EU

1 Like
419

mate, my sorc lvl 87, whit full tal rasha was missing… ¿want to consider starting a new character?, and the eq? we pay for a complete game, and we got 3 rolback, characters missing, etc… the solution is make a new one? no sir, no

3 Likes
445

I just lost mine by the look of it (;

446

Bonjour mes 3 personnages ne sont plus dispo ca représente plusieurs heures de jeux , help

447

у меня все персы пропали, что делать? все на английском, даже написать не могу

448

Ok so my game crashed and now all my ch:s are gone. Got a lot of playtime… What is going on?

449

не переживай, такая же бойда

OMG All my characters is gone…

450

The same problem, my character is gone. Very funny blizzard, I can’t wright on this theme in your support.

451

All my characters are gone too… and so much time has been lost if can’t recover them.
Any solution?

452

My online characters are gone…why?