you arrive on a time after blizzard implement a queue system to prevent server ovelhem, massive db crash, data lost, corrupt player witch need to be unstuck manually or even unlucky players that permanent lost the characters. full weekends without service, most afternoon after work without service for a whole month…
the was also an AVX unsuport issue that prevent a bunch of pre order players from play in the lunch for 3 weeks (including myself) even when they meet the minimum requeriments and participated in the beta without problems (and helped giving feedback and reporting bugs)
And all of that (until 2 days ago that we receive the first transparent and detailed explaination of the circunstances) with 0 info about what was happening during a month nor an estimate time for the service for being available and issues to beign fixed. (Some people would remember the we are going to fix it tonight or late tomorrow on AVX issue and tonight maybe tomorow turns into a 3 weeks without being able to lunch the game)
You can check the only one time blizzard give us details about what was and is happening right here: Diablo II: Resurrected Outages: An explanation, how we’ve been working on it, and how we’re moving forward but before that we was completly blinds about what is happening along an entire month!!
In that thread you can confirm that what i relate before you arrive is true and you can not come here now that the storm is not the same size and blame other and say they are exagerating while you just pop out of the blue knowing nothing about was going on here, john snow!..
kind regards