My account is gone

Hello community,

I am playing Diablo from the first part 1999… Last week happend this.
My comp was hacked (insta, fb, email also)… Then I accomplished to fix everything,
I cannot to log to battlenet… So, I create new one, for this support
But I dont know how to get my previous account back, still…
My CD codes not working because of claimed, my old name was Heasy9#2826
dont know where to find

PLEASE HELP
Thank you a lot for every advise

Hi :

Nothing can be done on the forums… you need to contact Blizzard support here:
https://eu.battle.net/support/en/help/product/services/316/973/solution

Have your CD key code and suitable identification ready.

Good luck !!

I did it already, with my ID also…
No response still.
I secured my new account, but I need get back my old one
and do it same with…
I have only started edition under new acc

So question is, Send I right request or they dont answer because request is wrong

So, thanks for help and GL to me

Hello Heasy9 :

Are your accounts on a Console (which one ?) or on a PC (Windows / Mac) ?

From what you say, I’m guessing that you are on a PC… but you are posting in the Console Discussion forum. I suppose you can say I am confused :slight_smile:

I am sorry, ma acc is on a PC,
I wanted to create new topic in next discussions but was and still is impossible
I dont know why
So yes I am on a pc… but no changes come

I am starting be exhausted

:frowning:

OK - let’s try a different route…

Try this link: Blizzard Support - Contact Support and click on the Contact Us button (yellow arrow).

A new screen should load saying “We need to double check your identity”; click on “Submit ticket with image of ID”.

A new screen should load saying “Attach ID” as shown below… click on the white button and select the file on your PC with a scan of your ID:

Click on Submit.

A new screen should load as shown below:

  • Type in your current e-mail address so Blizzard can contact you.
  • In the Description, put in your CD key code and say that you have cannot log into your account; ask Blizzard to tell you what e-mail and password you need to use to log into your account.
  • Click the Submit button.

Blizzard should send you an e-mail to your current e-mail address with instructions.