As a result of increased network demand on the internet at large, we’ve seen an impact on players’ download speeds when trying to install or update their games. We continue to monitor and adjust elements within our control to get these downloads to you as quickly as possible, while also working in a space with ever-increasing demand for bandwidth across the internet at large.
In an effort to maintain service and internet uptime for all customers, our Content Delivery Network partner is helping alleviate network traffic during peak hours. Some traffic may be de-prioritized to ensure internet stability for all customers, which can result in slower download speeds for gaming downloads during high-usage times.
If you are experiencing slow download speeds, there are several troubleshooting steps we can first attempt that may resolve your issue. We always recommend checking your Network Bandwidth in the Battle.net App Settings, as well as these common steps for Installation and Patching issues.
If the issue persists and it’s during peak internet usage times (such as 6pm-12am in many regions globally), we recommend leaving the download running. As overall internet congestion returns to normal throughout the night, providers are allocating more bandwidth for large file downloads which will improve your download speeds.
With more folks staying home in today’s environment, it’s critical for us to make sure you can stay connected to your friends through gaming. Thank you for your understanding and patience as we navigate through these strange times together. Our team is continuing to look for solutions to provide the best experience in our games, from installation to your first victory in-game.