Screen goes black then returns repeatedly and sometimes freezes new computer

Just received new Alienware R12 with Nvidia RTX 3080 game card. While playing D3 the screen goes black for a few seconds then comes back on over and over. It also zaps my computer to a blue screen at times. This is the only game that does this. All my other games work fine. D3 has always been my favorite game and I would love to start playing again…HELP!

Heya,

Given your description, it sounds as though you are experiencing TDR’s. This can occur as a result of drops or hardware issues. Since you are blue screening though, it is likely the latter. With this in mind, it would be best to contact Alienware as soon as possible.

For more information on TDR, Nvidia has a fantastic write up here.