Resplendent Spark missing from Season SODA Resplendent Cache

I reached the maximum rank on the SODA Reputation Board and received the Resplendent Cache as the final reward.

I opened the cache, but the Resplendent Spark was not added to my account. The Blacksmith currently shows 0 Resplendent Sparks.

I have already completely restarted the game and checked my materials, but the Spark is still missing.

Could you please check my account and restore the missing Resplendent Spark?

Character: MiaKhalifa
Realm: Seasonal
Platform: PC

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