Hello,
I’m a long-time Blizzard fan and an Ultimate Edition owner who recently returned to Diablo IV after a break. I encountered a frustrating situation with the transition from the Legacy Battle Pass to the new Reliquary system that I believe is worth highlighting to the community and developers.
The Problem:
When I logged into the current season with a test character, my Legacy Premium Battle Pass Token (from my Ultimate Edition) was automatically converted into a Reliquary Premium Battle Pass Token and immediately redeemed for the current season. I did not want to activate the pass and intended to save it for a season during a more opportune time, such as over the holidays.
Key Issues:
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No communication for returning players: As a returning player, I had no prior knowledge that the manual “Redeem” button was removed and replaced with an automatic system. The game offered no confirmation prompt, consuming my token without my consent.
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Lack of agency: The original Battle Pass token from the Ultimate Edition was intended to give players the choice of which season to use their pass. This change, without confirmation, removes that choice entirely.
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Customer Service limitations: After contacting support multiple times (Ticket #101558255), I have been told that a Game Master cannot reverse the action. While I appreciate the GMs’ time, the templated responses have not addressed the core issue of a system change negatively affecting a customer.
My Appeal:
I am not requesting a simple undo of a mistake. I am bringing attention to a system design flaw that unfairly punishes loyal, returning players who were unaware of this change. I would appreciate it if a Community Manager or Developer could review this situation.
For the Developers: This user experience change should be reviewed to prevent similar issues in the future. At minimum, returning players with legacy tokens should receive an explicit, in-game confirmation prompt before a premium reward is automatically consumed.
For the Community: Has anyone else had this happen? I believe this needs more visibility to help prevent it from happening to other returning players.
Thank you.