[Android phone] Stuck at tavern doors after installing latest patch


#32

Considering uninstalling the game. Thanks blizzard for your perfect customer support


#33

This is exactly how it happens on my phone too. Samsung J5, Android 6.0.1.

IMHO a mobile game not working at all on a very common platform is extremely embarrassing wrt QA.


#34

Aktualizace 3,4 ani 10.7. nepomohla :frowning:


#35

yes come on guys really bad answer they give it lets and be in the whole world it is a problem, you get money for and solve it here, so at least answer about i work on it !!!


#36

Still not workind… Something new was after this weekend’s update: after the download and restarting the game it showed the login screen once, and it freezed after I logged in. Now it freezes as usual - initializes download, downloads nothing and just stays frozen.
Sony Experia tablet, Sony Experia Z phone, Android 5.1.1.
I am frustrated :frowning:


#37

15 days now for some of us. And not a word from tech support. Is it just too small a number of us for them to care or do they not make enough money from us to employ enough staff?


#38

Dude ive waited that time and the game wont work on 3 seperate devices and now ive missed the newest tavern brawl which then gives me a free pack for next expansion. So some android users lose out because of an issue that came from a update


#39

Same problem. Cannot login on three different devices. It started yesterday. I have reset, restarted and clean cache, restarted router,… and so on.

On phone and ipad I am stuck at the tavern doors, while on PC I cannot get past the battle.net login.


#40

I tried anything was suggested online, but I have the same problem.


#41

PC works again now for me.


#42

Any news from blizzard regarding this issue? Its been weeks without being able to play HS… And the only official reply we got is that they are aware and reinstall would fix it. Well it doesn’t! Making any progress with the real fix? When can we expect it?


#43

Same problem here. Since the last update the app stops responding and all I see is the tavern doors (screenshot attached).

My phone is a Honor7 with android 6.0. I have enough free space in the internal storage and external storage. I tried installing the app in both places. I also made sure that the permission were granted to the app for sd card. I tried reinstalling multiple times and rebooting the phone as well.

I managed to play normally on my PC, on an iOS phone and on another android phone. This looks like a device specific issue since the game does not make it to the login screen.

The only time I managed to get to the login screen was disabling notifications for Hearthstone as suggested by other users. But still could not log in.

It would be great to have some more information from the developers regarding this matter.


#44

Same problem here. I have re-installed multyple times.


#45

Thanks for ignoring us. Can you spare a moment to read how you are doing? You are doing nothing!


#46

Já už koupil nový telefon.Už mě nebavilo čekat.Android Oreo 8.1. zatím jede,ale zřejmě je ve hře opravdu problém, protože i teď se mi dřív ozve zvuk Keepera, než úvodní obrazovka při startu hry.


#47

Same problem. Freezes at tavern doors. Android 6.0.1 on lenovo tablet.


#48

Same problem, Freezes at taver doors, Android 6.0 htc phone. Game works good on my pc and this error occures only while playing on phone.
edit: Forgot to say that i already tried: reseting phone, unistalling and istalling hs again, clearing caches, changing blizzard password, changing from wifi to mobile data. Nothing worked.


#49

Hi everyone, 3 weeks later I’m still stuck at those infuriating doors.
I tried everything too, uninstalling and reinstalling, empty cache, restart phone… Stil can’t play on my android 6.0… And I feel like Blizzard doesn’t care at all. The answer is basically “have you tried turning it off and on again ?” And to come ask here. It’s been nearly a month now and they didn’t even mention the issue exists !


#50

Fixed for me, finally since latest patch…


#51

Hey all,

Happy to hear this has sorted itself out for most people. If you are still having trouble with this, please try logging into your Hearthstone account on a different device (PC for example), and back on your Android device afterwards.


Have a few seconds to spare? Let me know how I’m doing!
https://www.surveymonkey.com/r/Nenyasqi