Can't login from iPad/iPhone

Hey Guys,

I’m trying to log into hearthstone with my new Ipad Pro 11’’. When I come to the Login-screen I enter my email and password, followed by a click on “login to blizzard”. Then I’m promted to enter my authenticator code. I do it and confirm. Next I’m back in the first login window. I also tried not to use authenticator but to use SMS-Code. Same effect.

What I tried:

  • reinstall the game
  • restart iPad
  • played tutorial and tried than again to login

What am I doing wrong? On my PC everything works well

update: same effect on my iPhone X

I guess I contact customer support…

Update: Okay they gave me advice to change my password and retry. Worked. Topic is resolved.