Card back missing

Hello,

I bought the card back for 500g, now I dont have neither. Could you please help me?

Thank you very much.

Hey SV37A,

Could you verify about which card back you are referring to? Also have you tried re-logging and double-checking that you are in the same region that you purchased it?

Hi,

I mean the Hallow’s End card back, which is in the shop now.
I am sure I am at the same region, because I play only on EU and I have re-logged many times and I still have the same problem.

I bought it on mobile device, when Battle.net was a bit overloaded so maybe that caused the problem.

OK, in that case, I would suggest that you report it as a bug and contact our support from here.

OK, thank you very much for your time :slight_smile: