Game doesnt want to be played

if I’m lucky the game will start and I get to select a menu, If I’m lucky I’ll get to the next menu but more often than not it will freeze grey out and crash or I’ll have to task manager it dead as nothing else works. since this season launch it really feels like the game doesn’t want to be played. most of the issues happen with the “new in shop” screens that are supposed to generate interest for cash purchases. If those don’t work and I cant get to the shop or game screens why would I buy something that crashes so often I wont be able to see the purchases let alone play with the animated characters.