Game freezes when i enter play mode


#1

After the update, everytime i enter play mode the screen freezes and after a few seconds my game force stops, it also happens when i open my colloction and friends list. My device is HTC desiee eye. The game worked just fine before the update, is anyone else having the same problem? I also uninstalled and reinstalled the game twice, cleared cache, etc. Nothing works


This is very inconvenient
#2

Hello Pain,

Are you still experiencing this issue? If so, do you get an error message at all?


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#3

Yes it’s still happening everytime i enter play mode, it tells me that hearthstone is not responding and wether i want to close it or wait, and if i choose to wait nothing changes, it stays frozen


#4

Same problem for me (samsung galaxy j5)


#5

Hey Pain,

What version of Android do you have installed? Can you check for any system updates, and retest afterwards?


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#6

Android 6.0.1 it’s the latest update for my phone’s system. It worked perfectly before the latest hearthstone update. Something’s wrong on the developer’s end, and i’d appreciate it if it gets fixed ASAP.