Hi everyone,
I’m posting this here because I’ve been dealing with an unresolved issue for over a month now, and support has not been able to fix it.
Here’s the situation:
After purchasing the Cataclysm pre-purchase bundle, I was supposed to receive:
- 1 Golden Legendary
- 1 Signature Legendary
These rewards are supposed to be granted automatically upon purchase. I never received them.
On top of that, after buying the bundle, I also claimed the additional rewards in the shop:
- 2 extra Legendary cards
These were successfully claimed, but I never received those either.
So in total, I am missing:
- 1 Golden Legendary
- 1 Signature Legendary
- 2 additional Legendary cards
I have contacted support multiple times over the past month. The responses I received state that the rewards were “not claimed”, which does not make sense:
- The pre-purchase rewards are automatic
- The additional rewards were already claimed
Support also mentioned they do not have the tools to assist further, which leaves me stuck after paying for content I never received.
At this point, I’m looking for:
- Confirmation if others experienced the same issue
- Any advice on how to escalate this properly
- Or if a Blizzard representative can take a closer look
I would really appreciate any help or visibility on this.
Thanks in advance.