This problem has not been resolved for weeks.
Hello Hearthstone Developers,
I am writing here as advised by Customer Support (GM Weiknael) regarding my ticket. My in-game shop has been locked with a ‘Shop Closed’ sign for a long time.
I am a new player, I have over 70 wins, and I have earned 1300 Gold. I am completely out of the Apprentice Track and currently on the normal Rewards Track. I have tried all troubleshooting steps: clearing cache/data, changing passwords, verifying account details, and switching networks/VPNs. Nothing worked
Support confirmed that they cannot manually unlock the shop from their end and told me that the Dev Team has the right tools to refresh the game state and unlock the shop. Please check my account and fix this bug