Shop Waiting for Authorization


#1

Hi there. I tried to pre-purchase Rise of the Shadows 50-packs bundle on my phone with funds from my google play wallet. Now I’m stuck waiting for authorization. I should note that it said that I didn’t have enough funds (according to Hearthstone I only had 11,44 euros) but my google play account lists 61,44 euros. Somehow the purchase came trough anyway and I’m stuck on the screen whenever I go to the shop.

I did all the tips I found on this page and waited for 30 minutes: https://us.battle.net/support/en/article/10458.

edit: never mind it worked. Just needed to clear google play data.


#2

Hello Jero,

Thanks for updating your thread, glad to hear the issue has been resolved. For future reference, if you get stuck on “Waiting for Authorization”, please follow the steps listed here.


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