Exact same issue. win10 x64. EU server. Happened after update. Tried clearing cache, still didn’t work. shop closed, no gold gained from quests.
i guess we sit and wait for them to finish testing xDDDDD
Same problem her. Gold displays correctly after I restart the game,thou.
Same problem, shop is closed sinds the update.
Same here i hope they fix it fast
Same here windows X America region tried collecting free Nemsi and it didn’t allow me
Hello folks, sorry to hear you ran into trouble!
For mobile please see:
For desktop please follow this guide:
me too and i unistall the game and install again but nothing fix,again shop is closed
Desktop solution doesn’t help.
- repairing game files - didn’t work
- uninstalling and reinstalling game - didn’t work
- acctually reintalled my entire system: fresh copies of operating system (win10) and game - didn’t work (finally now I’ve realized that it’s not tecnical but account related problem)
I can’t play the game from my MAIN device: shop close, arena options grayed out, no coins from quests (coins adds up only when i reconnect after playing from another device). Logging into game from
ANY OTHER DEVICE BUT MY MAIN ONE (mobile app, freind’s computer, ipad ect.) works without a problem with all game options avalible.
My account with blizzard is on 100% (email Verified, authenticator attached, phone number verified). I opened a ticket with support: it’s been open for more than 48h now but besides ticket id confirmation iv’e got no reply.
I’ve been playing hearthstone since beta and i’ve never had any issue. I can’t interact with coins at all from my main device (laptop) since latest patch and apperently i’m not the only one. u need to adress this
Thanks Blizz found this page a couple days ago
which is what you are directing us to.
Didn’t work at all.
Scan didn’t see anything and reinstall didn’t make any changes.
Also did you mean to direct us to a page 6 days old.
Win 10 x64
It’s pretty disappointing to wait an entire week for a response on this topic just for it to be a generic answer refering to a post that doesn’t adress this issue at all.
This is clearly a unique problem that came up with the update from 05/12 and it breaks a big portion of the game for those effected by it.
I hope this issue gets more attention than it appears to get. For me personally, arena is the only mode that keeps me playing the game and keeping an interest in it.
I have the same problem since last update. Both me and my boyfriend cannot access either the arena or the shop! i tried all the solutions blizzard recomments and nothing works. It has been almost a week!
I’m getting pretty dissapointed with the whole thing…clearly many people have the same problem and clearly there is no way of fixing it by ourselves.So please, at least stop suggesting solutions that dont work and maybe its time to actually look into it.
Yeah…I had problems only with shop being closed and now I cannot enter shop and arena also…wtf?!
I have win 10 and both arena and shop are disabled!
Sorry, as you can see, your ‘fix’ options don’t work. Could you please provide us with some real support instead of copy and pasting links from the US - this clearly doesn’t work.
My shop hasn’t been working for at least 4 days and I am losing out on content. I am unable to purchase anything, use the arena, get the free Nemsy hero that you advertised. You need to do something about this. The player disappointment is evident from the posts in this article.
my shop is closed for 5 days and no one from support team help us.i have windows 10 in europe region .i try everything and nothing work.just disappointment from blizzard
I didn’t have any problems with the shop since the latest update is released, but today I’ve got the problem - shop is closed.
Game files restoration from battle net client didn’t solve the problem.
Didn’t try reinstalling the game yet because don’t have time for that now, planning to try it later, but I see a lot of comments telling that this also doesn’t solve the problem.
Windows 10, Europe.
P.S. I see a lot of comments here and I suppose that many other players could have the same problem, but not everyone will go to the forum to write a comment, so please don’t consider that this is not a major problem.
P.P.S. Just got the shop opened, didnt do anything for that from my side.
fix your game blizzard . sucks playing this game shop is been closed for more than a week now
Enough blizzard is enough !! I deleted the game, installed it again, the result is still the same. Take care of your game. Since the last patch, I could not get into the arena, nor could I enter the shop.