When i open a pack the game freezes

Hi, its since the last expansion came out that every time i open a pack the game freezes; i’m playing on laptop i’ve tried to reinstall the game and to run it as administrator but didnt work. i also opened a tiket and contact the support but i had no answer yet.
any suggestion ?

If you still have issues after checking the advice that we have on our Support site, then you would need to wait on a response to your ticket for someone to take a look into that further for you.

I’ve tried all 6 of the options the link shows, nothing has change

Yeah - I have the same issue - once the pack is opened it actually registers what cards you get (I checked by restarting the game and then going into my collection and searching for “new”), but after the pack opens it just freezes with the five cards unrevealed on the screen.