Technical Support
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Crashing and Windows 10 Creators Update
Hello all, The latest update to Windows 10 (Creators) has been re-enabling the Xbox Game DVR. Heroes of the Storm could crash and have other performance issues when the Xbox DVR is enabled. To disable the DVR, please fo… |
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0 | 6400 | September 17, 2018 |
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Frame drop issues while streaming
Hey all, Recently we’ve seen some reports of streamers experiencing degraded performance while streaming Heroes of the Storm. If you use streaming software and you’re seeing frame rate drops in-game or dropped frames on… |
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2 | 4959 | September 17, 2018 |
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Welcome to the Technical Support Forum!
Welcome to the Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm players a place to discuss technical issues with each other and Blizzard Tech Support staff members. Blizza… |
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8 | 6507 | September 17, 2018 |
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Common Connection and Latency Issues
Greetings all, We’ve been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what cause… |
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4 | 7751 | September 17, 2018 |
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Crash when authenticating when launching
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8 | 2706 | April 19, 2024 |
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Ingame Shop does not work
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2 | 238 | April 19, 2024 |
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Deserter buff after I have finished a game!
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0 | 50 | April 7, 2024 |
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Can not log in to EU server
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1 | 44 | April 4, 2024 |
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I cant play rank cause my shop is unavailable
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0 | 32 | April 3, 2024 |
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Lag spikes during game
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0 | 28 | April 3, 2024 |
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Unlocking temporarily unavailable
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1 | 104 | March 17, 2024 |
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Crash when i get to the authentication after launch
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0 | 51 | March 11, 2024 |
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Disconect at the end of the game
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0 | 73 | February 29, 2024 |
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No sesonal rewards for 2023 Season 3
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0 | 99 | February 14, 2024 |
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Unable to create replay folder
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0 | 65 | February 13, 2024 |
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Why so damn slow?
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1 | 126 | February 8, 2024 |
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Computer Crashes after loading screen
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0 | 92 | January 28, 2024 |
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Delay on any action even with normal ping in Online Modes
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0 | 79 | January 18, 2024 |
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Why do i get the leaver status?
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0 | 95 | January 10, 2024 |
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None of the skins for my heroes are available
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0 | 94 | January 8, 2024 |
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[Main Thread] Bugged daily quests - Dec 2023
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22 | 681 | January 5, 2024 |
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[Bug] Fenix shielding stats issue
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0 | 78 | January 4, 2024 |
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System setting not working (hotkey, graphics, etc.)
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4 | 836 | December 20, 2023 |
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Crashed ranked game, cant go out
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0 | 103 | December 16, 2023 |
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Mouse Not Working
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3 | 225 | December 14, 2023 |
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Cannot add new friends in HOTS
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9 | 2196 | December 12, 2023 |
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No sound in HOTS
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2 | 154 | December 11, 2023 |
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Can't log in patch mismatch with region
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7 | 158 | December 9, 2023 |
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Didn't receive recruit a friend rewards
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2 | 194 | December 3, 2023 |
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Quick cast not working
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5 | 1830 | December 3, 2023 |