Apparent Server Disconnects?

Since the last couple of weeks both me and my team mates have regular DC’s during gameplay-not everyone, but always 2-4 players at the same time, reconnecting at the same time as well. We even lost a round in Heroes Lounge because of it with the enemy tank DC’ing as well.

Are the servers so bad now? Those DC’s are happening even more often since the last big patch (about twice a day on average per person) and it is getting to a point that it really takes the fun out of the game.

It even killed two of my back-to-masters-promo-games for me and i cannot even enjoy it really anymore if there is always this thought in the back of my mind “what if we have a DC right now”.

1 Like

Yeah! Happened to me as well, and to some of my friends. I’ve done all the recommended updates on the troubleshooting page ( updating video drivers, disabling XboX DVR, updating windows ) and it still disconnects every 3 or 4 games.

Hello Ailur,

Would you please post aWinMTR here? So that I can have a look?

Kind regards


What’s your opinion?

Game just broke, cant log in… Maintenance ? 23:42 12-04-2019

EU server
Same here, after playing with russians on my team, I lost a game and told them that we needed to soak exp and draft better because they could not defend a single lane and the game won’t allow me to log in. Sucks to be honest, isn’t it?

You really have to do something about DDOS attackers. If someone from outside the EU and the US attacks your servers like a random russian for example, how are you going to get the law enforced in that country?

Guys, the issue you experienced was most liely caused by this:

Please keep an eye on our Customer support Twitter feed - all service-related information is always posted there. :slight_smile:



Feedback? https://www.surveymonkey.com/s/Vyraneer

I’ve done the following steps and didn’t encounter this problem anymore ( during 8 or 10 consecutive games ):

Unfortunately right now it just disconnected right during the draft and got a leaver penalty as well ( 3rd time this week )

Here’s the WinMTR report:

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 192.168.100.1 - 0 | 38 | 38 | 0 | 0 | 6 | 0 |

| 109.100.206.1 - 0 | 38 | 38 | 1 | 2 | 7 | 2 |

| 10.0.244.117 - 0 | 38 | 38 | 2 | 2 | 6 | 2 |

| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |

| 10.0.241.238 - 0 | 38 | 38 | 1 | 2 | 8 | 1 |

| 86.104.125.89 - 0 | 38 | 38 | 30 | 31 | 51 | 30 |

| ae1-br01-eqfr5.as57976. net - 0 | 38 | 38 | 37 | 39 | 62 | 37 |

| et-0-0-2-br01-eqam1.as57976. net - 0 | 38 | 38 | 42 | 46 | 110 | 42 |

| et-0-0-31-pe01-eqam1.as57976. net - 0 | 38 | 38 | 39 | 40 | 44 | 39 |

| 137.221.66.43 - 0 | 38 | 38 | 38 | 38 | 43 | 39 |

| 185.60.112.157 - 0 | 38 | 38 | 36 | 36 | 41 | 36 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider