Hi everyone,
I want to bring attention to two persistent technical issues in Heroes of the Storm that often ruin matches, and propose a straightforward quality-of-life solution.
Problem 1: The Desync/Infinite Loading Screen
Many players are experiencing a critical Desync error that leads to an infinite loading screen. Even after all data is downloaded, the player remains stuck and cannot enter the match. Currently, the only way to attempt a fix is to force-close the client and restart, which takes far too long given how the game engine handles “catching up.”
Problem 2: The “Move-to-Point” Pathing Bug
There is a frustrating bug where a hero gets locked into moving toward a specific point on the map. No amount of clicking or command-stopping can cancel this movement; the hero will continue to run to that exact spot even after respawning. Interestingly, a full game restart often fixes this—likely because the AI bot briefly takes control and resets the character’s command queue.
Proposed Solution: A Dedicated “Reconnect/Reset Connection” Button
I request that the developers add a manual “Reconnect” button in two locations:
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In the Escape Menu: A visible button during the match that allows players to refresh their connection and reset their hero’s state without fully closing the game client.
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On the Loading Screen: An option to reset the connection if the loading process hangs, allowing the player to jump-start the synchronization process.
A “soft reset” of the connection would likely clear the Desync error and fix the stuck pathing bug much faster than the current “Alt+F4 and restart” method.
Please upvote this post to get the attention of the support team and developers. Also, check my other recent posts for more necessary improvements to the game’s atmosphere and rules!