Disconecting issue

Hello everyone so I have been having issues while playing Heroes of the Storm for a big while now.
The game runs smoothly when I pick a hero and while playing aswell but there are some moments where my screen turns black I disconnect for 3-4 seconds and come back to the game. This happens surely once or twice every game I play and I have been experiencing this before and after I completly format my windows. I am also playing Hearthstone, World of Warcraft , Diablo 3 , Overwatch and the only games that this happens to is Diablo 3 and Heroes of the Storm. My drivers are all up to date and so are my windows . Of course I own many other online games that are not blizzard related and I haven’t had this problem before with any of the games I played . I really love playing Heroes but when this quick disconect and re-connect happens you sometimes lose crucial moments.

Hey Prodotis,

Sorry to hear that you are having those issues with the game.

I would very highly suggest that you give the steps in this article a go.

Additionally for the black screen error/crash that you mention, check here.

1 Like