Disconnecting without internet problems

It’s been an issue for me since I started playing the game few years ago. I don’t know where to search for the problem anymore.
I tried troubleshooting steps hundreds of times, I paid for better internet, I installed more RAM. Everything is up to date. 90% of my settings are on low or medium. Still - in the middle of every 2-3 games, the game kicks me out, and tries to reconnect, but will not reconnect ever, if not closed and rejoined again from the Battlenet launcher, which cost more time+xp and leaver status half of the time. Initially it’s not trying to reconnect with the filling bar, but with lot of blinking dot-squares, which will blink me to nervous teaks someday.
Help, please!

Good morning Akasha,

Please run a WinMTR while playing the game. This might show us where the disconnect happens.

Kind regards


What’s your opinion?

This one is when “reconnect” happened, which didn’t reconnect, so after 4-5 minutes I just restarted the game and stopped the WinMTR.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.0.1 - 0 442 442 0 0 8 0
day5-pppoe.networx-bg. com - 0 441 441 0 0 13 1
Ruse1-10ge.networx. bg - 0 441 441 0 1 158 2
87.121.150.233 - 0 442 442 8 14 220 9
as42735.0.39.netix. net - 0 441 441 33 33 63 41
ae1-br01-eqfr5.as57976. net - 0 405 405 48 373 3959 49
et-0-0-2-br01-eqam1.as57976. net - 0 437 437 49 82 2199 49
et-0-0-31-pe01-eqam1.as57976. net - 0 441 441 50 50 105 50
137.221.66.43 - 0 441 441 50 50 159 50
185.60.112.157 - 0 441 441 48 50 321 49
________________________________________________ ______ ______ ______ ______ ______ ______

This one is when just fps dropped for a few seconds, but didn’t reconnect.

|-------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                             192.168.0.1 -    0 |  233 |  233 |    0 |    0 |    5 |    0 |

|               day5-pppoe.networx-bg. com -    0 |  233 |  233 |    0 |    0 |    4 |    0 |

|                   Ruse1-10ge.networx. bg -    0 |  233 |  233 |    0 |    1 |   26 |    1 |

|                          87.121.150.233 -    1 |  229 |  228 |    8 |   16 |  192 |    9 |

|                  as42735.0.39.netix. net -    0 |  233 |  233 |   33 |   33 |   50 |   33 |

|              ae1-br01-eqfr5.as57976. net -    4 |  185 |  179 |   48 |  416 | 4319 |  175 |

|         et-0-0-2-br01-eqam1.as57976. net -    0 |  232 |  232 |   48 |   77 | 1404 |   49 |

|        et-0-0-31-pe01-eqam1.as57976. net -    1 |  229 |  228 |   50 |   64 | 1467 |   50 |

|                           137.221.66.43 -    0 |  232 |  232 |   50 |   61 | 1280 |   52 |

|                          185.60.112.157 -    0 |  232 |  232 |   48 |   71 | 1545 |   49 |

|________________________________________________|______|______|______|______|______|______|

I don’t know if this is relevant, but I’m not “fully” disconnected from the game in those cases, I can still hear and talk in the party voice chat, despite the disconnect dots flashing.

Good morning Akasha,

This can happen because there are different connections build up for the different services, like log in authentication, voice chat, shop etc. So you could be disconnected in one, but still connected to the others.

Your issue seems to be within your ISPs network because there is data loss shown in this connection. Please get in touch with them and show them this data.

Kind regards


What’s your opinion?

Thank you, I will contact them, but I’m curious - I didn’t see any losses on the case with the disconnect, not like when fps happened?

Hello again,
In your first MTR you can see the huge spike in response times in the second last colomn, which would explain your disconnect as well. Above and below the quoted lines you can see what the normal response times should look like.

Kind regards


What’s your opinion?

Hi akasha , am having the same problem since 2 years ago , before that it was fine , did you fix it ? , if so please tell me what to do
Thanks