Fatal error when launching the game


Hi. I’ve been unable to launch the game since yesterday morning. I get the Fatal error message every time. The code is 16C0E81E-4454-4571-82F0-BCF6D4E0DC09.
Is there anything I can do about it?

(I’ve tried all the steps from this https://eu.battle.net/support/en/article/98098)


Good morning Yeezus,

Could you please post a DXDiag and MSInfo here? If the data is too big to be posted on the forum directly, you can use a page like pastebin.com and post the link to it here then.

Kind regards

What’s your opinion?



I was just about to post it. You were too fast :smiley:
DxDiag https:// pastebin. com/BEXEpMGd
MsInfo https:// pastebin. com/fvU94U1Z


Hello Yeezus,

You said you tried all the steps from the article but yet is your NVIDIA driver shown as being from 2017, which is way too old for a graphics card driver. Please update all of your hardware drivers on the different manufacturers pages, don’t use the Windows Update feature for this.

Kind regards

What’s your opinion?



So many things though.

I would suggest increasing your virtual memory to 16384 manually.
I would strongly suggest not installing games on system drive.
I would also strongly suggest buying an at least 100-120 GB SSD drive for system OS and a separate drive for games, SSD for best results.

You are using an HDD which buffers quite a lot during online gaming, which will cause stutters and chopping over time.

And yes, update ALL your drivers cuz they are ancient at this point.