Fatal error when launching the game


#1

Hi. I’ve been unable to launch the game since yesterday morning. I get the Fatal error message every time. The code is 16C0E81E-4454-4571-82F0-BCF6D4E0DC09.
Is there anything I can do about it?

(I’ve tried all the steps from this https://eu.battle.net/support/en/article/98098)


#2

Good morning Yeezus,

Could you please post a DXDiag and MSInfo here? If the data is too big to be posted on the forum directly, you can use a page like pastebin.com and post the link to it here then.

Kind regards


What’s your opinion?

https://www.surveymonkey.com/r/Kiemmaki


#3

I was just about to post it. You were too fast :smiley:
DxDiag https:// pastebin. com/BEXEpMGd
MsInfo https:// pastebin. com/fvU94U1Z


#4

Hello Yeezus,

You said you tried all the steps from the article but yet is your NVIDIA driver shown as being from 2017, which is way too old for a graphics card driver. Please update all of your hardware drivers on the different manufacturers pages, don’t use the Windows Update feature for this.

Kind regards


What’s your opinion?

https://www.surveymonkey.com/r/Kiemmaki


#5

So many things though.

I would suggest increasing your virtual memory to 16384 manually.
I would strongly suggest not installing games on system drive.
I would also strongly suggest buying an at least 100-120 GB SSD drive for system OS and a separate drive for games, SSD for best results.

You are using an HDD which buffers quite a lot during online gaming, which will cause stutters and chopping over time.

And yes, update ALL your drivers cuz they are ancient at this point.