I’ve run Heroes of the Storm for years, but this problem started yesterday. When I play Heroes of the Storm I have a periodic stutter or lagspike every 20 seconds or so, sometimes more frequent and sometimes less. I am running a i5-4690K, 16GB of ram and a RTX 2080 video card. Running the resource monitor shows no significant changes around the time the lag occurs, and I am nowhere near full capacity on any of the parts.
The lag started suddenly yesterday and I have been trying to find a solution since then. The computer has not been moved or had any components changed from before the lag began. I am running a wired network connection to a shared 10gigabit. I am not able to change any options with regards to router or similar since this is a dorm room.
I am running the latest graphics update from Nvidia, but when the lag started I was running the previous version.
I’ve heard training mode is run offline. I’ve tried that and still had the stutters.
Here’s what I’ve attempted so far.
Game specific:
- Reinstalled the game
- Deleted cache
- Reset game options
- Run at lower graphics
Firewall and antivirus:
- Tried running program as trusted or untrusted
- Tried running with and without firewall
- Ran a full scan of system for any virus or similar
Computer:
- Unmount old HDD
- Reset all network settings
- Flush dns and ip reset
- Closed all other processes that I could such as OneDrive and Xbox app.
Nvidia control panel:
- Upped pre-rendered frames to 4
- Set power management mode to prefer maximum performance.
- Set Tiple buffering to On
I also ran WinMTR for the European servers. Test was done over 5 minutes where there were frequent and sometimes long stutters. Results are as follows:
.157:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|---|---|---|---|---|---|---|
| 82.211.223.253 - 15 | 270 | 230 | 0 | 0 | 3 | 0 |
| No response from host - 100 | 86 | 0 | 0 | 0 | 0 | 0 |
| 89.221.170.181 - 0 | 426 | 426 | 0 | 0 | 4 | 1 |
| 93.176.94.191 - 0 | 426 | 426 | 13 | 13 | 26 | 13 |
| 80.249.208.83 - 0 | 426 | 426 | 13 | 13 | 45 | 13 |
| ae1-br01-eqam1.as57976 .net - 1 | 426 | 425 | 13 | 17 | 123 | 14 |
| et-0-0-31-pe02-eqam1.as57976 .net - 0 | 426 | 426 | 13 | 13 | 26 | 13 |
| 137.221.66.47 - 0 | 426 | 426 | 13 | 14 | 22 | 13 |
| 185.60.112.157 - 0 | 426 | 426 | 13 | 13 | 18 | 13 |
| ________________________________________________ | ______ | ______ | ______ | ______ | ______ | ______ |
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
.158:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|---|---|---|---|---|---|---|
| 82.211.223.253 - 17 | 243 | 203 | 0 | 0 | 3 | 2 |
| No response from host - 100 | 81 | 0 | 0 | 0 | 0 | 0 |
| 89.221.170.181 - 0 | 402 | 402 | 0 | 0 | 3 | 0 |
| 93.176.94.191 - 0 | 402 | 402 | 13 | 13 | 33 | 13 |
| 80.249.208.83 - 0 | 402 | 402 | 13 | 13 | 54 | 14 |
| ae1-br01-eqam1.as57976 .net - 0 | 402 | 402 | 13 | 17 | 208 | 27 |
| et-0-0-31-pe01-eqam1.as57976 .net - 0 | 402 | 402 | 13 | 13 | 25 | 13 |
| 185.60.112.158 - 1 | 399 | 398 | 13 | 13 | 18 | 13 |
| ________________________________________________ | ______ | ______ | ______ | ______ | ______ | ______ |
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider