After the most recent patch i have found that whenever i try to play a game of HoTs my computer will suddenly power off then back on again. This seems to occur at random but the most common place is when the count down to join a game has hit 1 or when on the match loading screen when everyone’s connection bar has reached full.
I don’t have this issue with any other game on my computer even ones more resource heavy than HoTs and I’ve ran various checks on my computer and all the components seem to be running fine. I have also followed your guide to disable XBOX DVR and I have updated the drivers for the various components on my PC yet that hasn’t yielded any good results.
My computer is roughly 3 years old so this isn’t a teething issue with the components and my PSU is a 1000w corsair Platinum so it has more than enough horsepower to run my system.
I have also tried Re-installing windows and doing a complete wipe on my computer along with lowering my RAM timings and this hasn’t seemed to do anything.
(Update)
After wiping my computer i went into the settings of the game and tried to change the graphics settings to ultra the game caused my computer to shut off, i proceeded to re-stress test my graphics card but that didn’t seem to bother the card and it ran fine. The game then ran fine until i entered a match and immediately my computer lost and regained power.
Try a different power supply and motherboard as well as CPU
This game is rather taxing on your CPU so that might be your issue right there
Run a stress test on your CPU as this definitely seems more like a hardware issue than anything else
And although your power supply may be a powerful model some components may indeed have failed on it resulting in it being unable to provide enough power when this game kicks your computer into overdrive
It might be why it works fine during normal conditions and loses power under load
The possibilities are many and we have to narrow them down
Ok,
So i am unable to change power supply, Motherboard or PSU. But the fact that you are telling me to gut my system and set up another doesn’t fill me with hope.
You are saying that my PSU might fail under load but if i run another game surely that would put my PSU under a load as well and a higher one at that seeing as if i were to play say The witcher 3 at 4k it would cause my GPU to draw more power as it is a more demanding application and even then it wouldn’t just increase my GPU draw it would increase the entire systems draw as a whole from the wall.
But i ran an hour stress test in the form of “Intels extreme tuning utility” “CPUID powermax” and “Heavy load” on my CPU and it ran normally. I then proceeded to run a full system stress test to put a heavy load on my PSU in the form “3D mark” on its highest test and it didn’t cut out. I looked on event viewer to see what error messages it threw up when my computer shut off when i tried to play HoTs and it gave me “Microsoft-Windows-Kernel-Power” error code “41” but then i look into the details section to see what the bug-check code is and it gives me “0” across the whole board
Another thing is my CPU is a quad core single thread performer “I5-6600K” so as you have just stated it should run perfectly.
I did how ever find out a solution to the problem. A setting in the “shutdown settings” of the “Power Options” tab in windows has caused issues for a lot of windows users but turning off “Turn on fast startup” seems to have fixed the problem for now anyway.