Game won't Start!?


#1

HI all.

Having a huge problem here… So i come home form work, having played the game earlier on my iMac (without restarting it) click Play, it says Launching… .fades out… and then nothing? The Play button just comes up? I keep hitting it over and over and then eventually an error pops up saying:

“Heroes quit unexpectedly.”

I hit report and then i get this:

Process: Heroes [649]
Path: /Applications/Heroes of the Storm/*/Heroes.app/Contents/MacOS/Heroes
Identifier: com.blizzard.heroesofthestorm
Version: 2.43 [72191] (72191)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Heroes [649]
User ID: 501

Date/Time: 2019-02-14 00:13:40.851 +0000
OS Version: Mac OS X 10.13.6 (17G5019)
Report Version: 12
Anonymous UUID: 28FD4623-93A3-ADA4-017A-9398B54875BF

Time Awake Since Boot: 2300 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: _LSContextInitClient queue

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
__cxa_guard_acquire detected deadlock
abort() called

Thread 0 Crashed:: Dispatch queue: _LSContextInitClient queue
0 libsystem_kernel.dylib 0x00007fff56dceb66 __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff56f99080 pthread_kill + 333
2 libsystem_c.dylib 0x00007fff56d2a1ae abort + 127
3 libc++abi.dylib 0x00007fff54c27f8f abort_message + 245
4 libc++abi.dylib 0x00007fff54c43690 __cxa_guard_acquire + 221
5 com.blizzard.heroesofthestorm 0x0000000100da9623 0x100000000 + 14325283
6 com.blizzard.heroesofthestorm 0x0000000100db3db5 0x100000000 + 14368181
7 com.blizzard.heroesofthestorm 0x0000000100dbe7e4 0x100000000 + 14411748
8 com.blizzard.heroesofthestorm 0x00000001027edf5e operator new(unsigned long) + 14
9 com.apple.LaunchServices 0x00007fff3021df9f invocation function for block in _LSGetSessions() + 122
10 libdispatch.dylib 0x00007fff56c44db8 _dispatch_client_callout + 8
11 libdispatch.dylib 0x00007fff56c44d6b dispatch_once_f + 41
12 com.apple.LaunchServices 0x00007fff30157a70 _LSGetSession(unsigned int) + 120
13 com.apple.LaunchServices 0x00007fff301579cb _LSCopyLocalDatabase + 31
14 com.apple.LaunchServices 0x00007fff3021ec8f invocation function for block in _LSContextInitClient(LSContext*) + 60
15 libdispatch.dylib 0x00007fff56c44db8 _dispatch_client_callout + 8
16 libdispatch.dylib 0x00007fff56c581e1 _dispatch_queue_barrier_sync_invoke_and_complete + 60
17 com.apple.LaunchServices 0x00007fff3021ce33 _LSContextInitClient(LSContext*) + 209
18 com.apple.LaunchServices 0x00007fff3015789e _LSContextInit + 182
19 com.apple.LaunchServices 0x00007fff301abd6f _LSCreateDeviceTypeIdentifierWithModelCodeInternal(__CFString const*, unsigned char const*, unsigned char) + 39
20 com.apple.SystemConfiguration 0x00007fff3b24c11d SCDynamicStoreCopyComputerName + 409
21 com.apple.CFNetwork 0x00007fff2dbf1753 -[NSHost localizedName] + 90
22 com.blizzard.heroesofthestorm 0x0000000103c5612e 0x100000000 + 63267118
23 com.blizzard.heroesofthestorm 0x0000000100da96bb 0x100000000 + 14325435
24 com.blizzard.heroesofthestorm 0x0000000100da7aad 0x100000000 + 14318253
25 com.blizzard.heroesofthestorm 0x0000000100dac673 0x100000000 + 14337651
26 com.blizzard.heroesofthestorm 0x000000010000c2a5 0x100000000 + 49829
27 dyld 0x000000010c24eac6 ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 420
28 dyld 0x000000010c24ecf6 ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 40
29 dyld 0x000000010c24a218 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const*, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 330
30 dyld 0x000000010c24934e ImageLoader::processInitializers(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 134
31 dyld 0x000000010c2493e2 ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 74
32 dyld 0x000000010c23a567 dyld::initializeMainExecutable() + 196
33 dyld 0x000000010c23f239 dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 7242
34 dyld 0x000000010c2393d4 dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 453
35 dyld 0x000000010c2391d2 _dyld_start + 54

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff8f399380 rcx: 0x00007ffeefbfa8d8 rdx: 0x0000000000000000
rdi: 0x0000000000000307 rsi: 0x0000000000000006 rbp: 0x00007ffeefbfa910 rsp: 0x00007ffeefbfa8d8
r8: 0x00007ffeefbfa7a0 r9: 0x00007ffeefbfa970 r10: 0x0000000000000000 r11: 0x0000000000000206
r12: 0x0000000000000307 r13: 0x0000000000000030 r14: 0x0000000000000006 r15: 0x000000000000002d
rip: 0x00007fff56dceb66 rfl: 0x0000000000000206 cr2: 0x00007fff8f376168

Logical CPU: 0
Error Code: 0x02000148
Trap Number: 133

Binary Images:
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0x7fff54275000 - 0x7fff54277ffb com.apple.loginsupport (1.0 - 1) /System/Library/PrivateFrameworks/login.framework/Versions/A/Frameworks/loginsupport.framework/Versions/A/loginsupport
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0x7fff553fe000 - 0x7fff55409ff7 libcsfde.dylib (546.50.1) /usr/lib/libcsfde.dylib
0x7fff5540a000 - 0x7fff55460ff3 libcups.2.dylib (462.2.5) /usr/lib/libcups.2.dylib
0x7fff5548b000 - 0x7fff554dfffb libcurl.4.dylib (105.40.1) /usr/lib/libcurl.4.dylib
0x7fff555a0000 - 0x7fff555a0fff libenergytrace.dylib (16) /usr/lib/libenergytrace.dylib
0x7fff555a1000 - 0x7fff555baffb libexpat.1.dylib (16.1.1) <5E1796FA-4041-3187-B5C2-8E6B03D1D72A> /usr/lib/libexpat.1.dylib
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0x7fff555d7000 - 0x7fff555dcff3 libheimdal-asn1.dylib (520.50.7) /usr/lib/libheimdal-asn1.dylib
0x7fff55608000 - 0x7fff556f9ff7 libiconv.2.dylib (51.50.1) <2FEC9707-3FAF-3828-A50D-8605086D060F> /usr/lib/libiconv.2.dylib
0x7fff556fa000 - 0x7fff55921ffb libicucore.A.dylib (59181.0.1) <2CE6205F-D375-3BF5-AA0A-3254BC4773D0> /usr/lib/libicucore.A.dylib
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0x7fff55970000 - 0x7fff55989ffb liblzma.5.dylib (10) <3D419A50-961F-37D2-8A01-3DC7AB7B8D18> /usr/lib/liblzma.5.dylib
0x7fff5598a000 - 0x7fff559a0ff7 libmarisa.dylib (9) /usr/lib/libmarisa.dylib
0x7fff55a51000 - 0x7fff55c79ff7 libmecabra.dylib (779.7.6) /usr/lib/libmecabra.dylib
0x7fff55e51000 - 0x7fff55fccfff libnetwork.dylib (1229.70.2) /usr/lib/libnetwork.dylib
0x7fff56053000 - 0x7fff564443b7 libobjc.A.dylib (723) /usr/lib/libobjc.A.dylib
0x7fff56457000 - 0x7fff5645bfff libpam.2.dylib (22) <7B4D2CE2-1438-387A-9802-5CEEFBF26F86> /usr/lib/libpam.2.dylib
0x7fff5645e000 - 0x7fff56492fff libpcap.A.dylib (79.20.1) /usr/lib/libpcap.A.dylib
0x7fff56511000 - 0x7fff5652dffb libresolv.9.dylib (65) /usr/lib/libresolv.9.dylib
0x7fff56569000 - 0x7fff5657bfff libsasl2.2.dylib (211) <04EF3F61-12EC-3319-A649-851999F4C7A4> /usr/lib/libsasl2.2.dylib
0x7fff5657c000 - 0x7fff5657dff3 libspindump.dylib (252) /usr/lib/libspindump.dylib
0x7fff5657e000 - 0x7fff5670bff7 libsqlite3.dylib (274.8.1) /usr/lib/libsqlite3.dylib
0x7fff56767000 - 0x7fff567baffb libssl.35.dylib (22.50.3) <208CD5D9-F165-3DED-9DE0-BF2B349895E8> /usr/lib/libssl.35.dylib
0x7fff5680d000 - 0x7fff5685bfff libstdc++.6.0.9.dylib (104.1) <0EA35E7E-B536-3628-B462-A4098805CEAC> /usr/lib/libstdc++.6.0.9.dylib
0x7fff568df000 - 0x7fff5693fff3 libusrtcp.dylib (1229.70.2) <1E065228-D0E3-3808-9405-894056C6BEC0> /usr/lib/libusrtcp.dylib
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0x7fff56944000 - 0x7fff56951fff libxar.1.dylib (400) <0316128D-3B47-3052-995D-97B4FE5491DC> /usr/lib/libxar.1.dylib
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0x7fff56a3d000 - 0x7fff56a65fff libxslt.1.dylib (15.12) <4A5E011D-8B29-3135-A52B-9A9070ABD752> /usr/lib/libxslt.1.dylib
0x7fff56a66000 - 0x7fff56a78ffb libz.1.dylib (70) <48C67CFC-940D-3857-8DAD-857774605352> /usr/lib/libz.1.dylib
0x7fff56b14000 - 0x7fff56b18ff7 libcache.dylib (80) <092479CB-1008-3A83-BECF-E115F24D13C1> /usr/lib/system/libcache.dylib
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0x7fff56b2c000 - 0x7fff56b35ffb libcopyfile.dylib (146.50.5) <3885083D-50D8-3EEC-B481-B2E605180D7F> /usr/lib/system/libcopyfile.dylib
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0x7fff56c43000 - 0x7fff56c7cff7 libdispatch.dylib (913.60.3) /usr/lib/system/libdispatch.dylib
0x7fff56c7d000 - 0x7fff56c9aff7 libdyld.dylib (551.5) <49BF9E96-8297-30CF-8AA6-128CC14054B2> /usr/lib/system/libdyld.dylib
0x7fff56c9b000 - 0x7fff56c9bffb libkeymgr.dylib (28) /usr/lib/system/libkeymgr.dylib
0x7fff56c9c000 - 0x7fff56ca8ff3 libkxld.dylib (4570.71.22) /usr/lib/system/libkxld.dylib
0x7fff56ca9000 - 0x7fff56ca9ff7 liblaunch.dylib (1205.70.10) /usr/lib/system/liblaunch.dylib
0x7fff56caa000 - 0x7fff56caeffb libmacho.dylib (906) <1902A611-081A-3452-B11E-EBD1B166E831> /usr/lib/system/libmacho.dylib
0x7fff56caf000 - 0x7fff56cb1ff3 libquarantine.dylib (86) <26C0BA22-8F93-3A07-9A4E-C8D53D2CE42E> /usr/lib/system/libquarantine.dylib
0x7fff56cb2000 - 0x7fff56cb3ff3 libremovefile.dylib (45) <711E18B2-5BBE-3211-A916-56740C27D17A> /usr/lib/system/libremovefile.dylib
0x7fff56cb4000 - 0x7fff56ccbfff libsystem_asl.dylib (356.70.1) <39E46A6F-B228-3E78-B83E-1779F9707A39> /usr/lib/system/libsystem_asl.dylib
0x7fff56ccc000 - 0x7fff56cccfff libsystem_blocks.dylib (67) <17303FDF-0D2D-3963-B05E-B4DF63052D47> /usr/lib/system/libsystem_blocks.dylib
0x7fff56ccd000 - 0x7fff56d56ff7 libsystem_c.dylib (1244.50.9) <1187BFE8-4576-3247-8177-481554E1F9E7> /usr/lib/system/libsystem_c.dylib
0x7fff56d57000 - 0x7fff56d5affb libsystem_configuration.dylib (963.50.8) /usr/lib/system/libsystem_configuration.dylib
0x7fff56d5b000 - 0x7fff56d5effb libsystem_coreservices.dylib (51) <486000D3-D8CB-3BE7-8EE5-8BF380DE6DF7> /usr/lib/system/libsystem_coreservices.dylib
0x7fff56d5f000 - 0x7fff56d60fff libsystem_darwin.dylib (1244.50.9) <09C21A4A-9EE0-388B-A9D9-DFF8F6758791> /usr/lib/system/libsystem_darwin.dylib
0x7fff56d61000 - 0x7fff56d67ff7 libsystem_dnssd.dylib (878.70.3) <7C4C39D5-3642-3049-B309-7ACF2F3CE0DA> /usr/lib/system/libsystem_dnssd.dylib
0x7fff56d68000 - 0x7fff56db1ff7 libsystem_info.dylib (517.30.1) /usr/lib/system/libsystem_info.dylib
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0x7fff56e25000 - 0x7fff56e44fff libsystem_malloc.dylib (140.50.6) <7FD43735-9DDD-300E-8C4A-F909A74BDF49> /usr/lib/system/libsystem_malloc.dylib
0x7fff56e45000 - 0x7fff56f75ff7 libsystem_network.dylib (1229.70.2) <5E86B2DE-9E15-3354-8714-4094ED5F698D> /usr/lib/system/libsystem_network.dylib
0x7fff56f76000 - 0x7fff56f80ffb libsystem_networkextension.dylib (767.70.2) <9DC03712-552D-3AEE-9519-B5ED70980B70> /usr/lib/system/libsystem_networkextension.dylib
0x7fff56f81000 - 0x7fff56f8aff3 libsystem_notify.dylib (172) <08012EC0-2CD2-34BE-BF93-E7F56491299A> /usr/lib/system/libsystem_notify.dylib
0x7fff56f8b000 - 0x7fff56f92ff7 libsystem_platform.dylib (161.50.1) <6355EE2D-5456-3CA8-A227-B96E8F1E2AF8> /usr/lib/system/libsystem_platform.dylib
0x7fff56f93000 - 0x7fff56f9efff libsystem_pthread.dylib (301.50.1) <0E51CCBA-91F2-34E1-BF2A-FEEFD3D321E4> /usr/lib/system/libsystem_pthread.dylib
0x7fff56f9f000 - 0x7fff56fa2fff libsystem_sandbox.dylib (765.70.1) <553DFCC6-9D31-3B9C-AB7C-30F6F265786D> /usr/lib/system/libsystem_sandbox.dylib
0x7fff56fa3000 - 0x7fff56fa4ff3 libsystem_secinit.dylib (30) /usr/lib/system/libsystem_secinit.dylib
0x7fff56fa5000 - 0x7fff56facff7 libsystem_symptoms.dylib (820.60.3) <441C6CA0-5711-3BB1-8420-DDAC3D5272E1> /usr/lib/system/libsystem_symptoms.dylib
0x7fff56fad000 - 0x7fff56fc0fff libsystem_trace.dylib (829.70.1) <3A6CB706-8CA6-3616-8AFC-14AAD7FAF187> /usr/lib/system/libsystem_trace.dylib
0x7fff56fc2000 - 0x7fff56fc7ff7 libunwind.dylib (35.3) /usr/lib/system/libunwind.dylib
0x7fff56fc8000 - 0x7fff56ff5ff7 libxpc.dylib (1205.70.10) <903AB944-964B-3E73-89AE-A55F5424BD9A> /usr/lib/system/libxpc.dylib

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 1285
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=457.7M resident=0K(0%) swapped_out_or_unallocated=457.7M(100%)
Writable regions: Total=68.5M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=68.5M(100%)

                            VIRTUAL   REGION 

REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Activity Tracing 256K 2
Kernel Alloc Once 8K 2
MALLOC 26.4M 20
MALLOC guard page 32K 9
STACK GUARD 56.0M 2
Stack 8192K 2
VM_ALLOCATE 16.3M 3
__DATA 48.7M 279
__FONT_DATA 4K 2
__LINKEDIT 201.4M 15
__TEXT 256.3M 278
__UNICODE 560K 2
mapped file 79.0M 4
shared memory 12K 4
=========== ======= =======
TOTAL 692.9M 610

The strange thing is. my brother has the exact same iMac as me, model, gfx card - everything - and it works on his iMac…??? Yet there seems to be many people that play on Apple Mac computers that have this simular problem?

I load up Hearthstone and it works perfectly.

I have reinstalled the whole OS to updated latest version.

I have reinstalled all GFX drivers.

I have reinstalled the game.

I have ran the in platform scan and repair option.

I really have no idea what is wrong? Any help would be a godsends!

Thanks

Love the game, would love to play the new skins Q___Q x

Trip.


[MAC] HotS keeps quitting unexpectedly at start!
#4

Good morning Trippie,

I have answered in the main thread were you posted as well. I am closing here now, so that we can use the one thread.

Kind regards


What’s your opinion?

https://www.surveymonkey.com/r/Kiemmaki


#5