High Ping in Hots

Technical Support
1

Today I had a really strange high ping issues which I never had before. I tried to power cycle my modem, reset my computer, dns flush , ipconfig release / renew and even reinstalled the game and nothing seems to fix the high ping. When i check in the game before I get into a match says Central is 251ms, Western 245 ms, but brazil server is 106 ms? What’s going on here? and in game when i go through central i get 270+

I did a MTR i think it’s called, and not sure if I did it right, just did it as I was in a brawl. |------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.0.1 - 0 81 81 1 4 99 1
No response from host - 100 16 0 0 0 0 0
gi-2-11-br1-wn.myacc. net - 5 69 66 12 27 111 14
45.42.62.45 - 11 56 50 14 26 63 19
208.67.164.198 - 5 69 66 14 29 113 19
208.67.164.180 - 5 69 66 12 29 113 18
No response from host - 100 16 0 0 0 0 0
ae1-br01-eqmi2.as57976. net - 21 44 35 257 278 386 257
xe-0-0-0-1-br01-eqat2.as57976. net - 11 57 51 255 277 370 259
et-0-0-4-br02-eqch2.as57976. net - 2 77 76 48 76 548 100
be2-pe02-eqch2.as57976. net - 11 56 50 256 274 362 261
24.105.62.129 - 0 81 81 258 276 358 284
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

If i can get any help, it would very much be appreciated… like I said before this is the first time this has happened to me… Also, i am hard wired to the modem. Also, I would like to add that I was able to play StarCraft II without any issues at all, with 44 ms.

2

Good morning shenron,

The test shows data loss right when you enter your ISPs network, as you can see above. That explains your issue. Please get in touch with them and show them your data.

Kind regards

What’s your opinion?

3

Thank you for the FeedBack Kiemmaki, I called my ISP and they told me to basically buy a brand new modem that has access to port forwarding… I was told that they did everything on their end to help fix the issue, and the problem wasn’t resolve. What I don’t understand, why this problem came to be, and why did it work for all this time and apparently the only solution now is to buy a new modem… Is this a normal occurrence? StarCraft II is working great, as well as my other online games, it seems to be just heroes of the storm :confused:

4

Hello again shenron,

I wouldn’t be able to answer these questions regarding the router/modem. That would be up to the manufacturer or ISP to answer this. I am sorry again, but I can’t answer it.

Kind regards

What’s your opinion?