HoTS match crashed then locked before spawn

Hi

We started a Quick Match game but the match crashed for both teams before we could even spawn. Everyone left the game. Even hours after this, whenever we start Heroes Of The Storm, we get the mandatory button to rejoin the game, but if we do - we either get into the crashed game where we still haven’t spawned, or we get a “Desync!” message. The error is serverside, so a scan and repair or uninstall doesn’t work. How can this be fixed? If you need an account to track this down, mine is pinkytastic#2885 on EU servers.

Best regards,
pinkytastic