Latency at game play

There are 200-500ms latency during my game time. It is impossible to enjoy the game. here is some test i had done. Would you play take a moment to check this out for me.

TRACEROUTE:
traceroute to 90.252.125.246 (90.252.125.246), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.346 ms 0.317 ms 0.313 ms
2 37.244.24.130 (37.244.24.130) 0.519 ms 0.650 ms 0.748 ms
3 Blizzard Blizzard 1.181 ms 1.189 ms 1.187 ms
4 137.221.66.42 (137.221.66.42) 0.612 ms 0.831 ms 0.908 ms
5 137.221.78.70 (137.221.78.70) 6.750 ms 6.778 ms 6.777 ms
6 137.221.65.90 (137.221.65.90) 6.733 ms 6.976 ms 6.932 ms
7 137.221.79.32 (137.221.79.32) 6.724 ms 6.606 ms 6.954 ms
8 * * *
9 host-212-158-250-36.dslgb(dot)com (212.158.250.36) 8.298 ms 8.350 ms 8.339 ms
10 90.252.125.246 (90.252.125.246) 13.839 ms 14.066 ms 13.965 ms

23/02/2019 15:36:17 UTC

PING:
PING 90.252.125.246 (90.252.125.246) 56(84) bytes of data.
64 bytes from 90.252.125.246: icmp_seq=1 ttl=55 time=13.9 ms
64 bytes from 90.252.125.246: icmp_seq=2 ttl=55 time=13.9 ms
64 bytes from 90.252.125.246: icmp_seq=3 ttl=55 time=13.7 ms
64 bytes from 90.252.125.246: icmp_seq=4 ttl=55 time=14.2 ms

— 90.252.125.246 ping statistics —
4 packets transmitted, 4 received, 0% packet loss, time 2999ms
rtt min/avg/max/mdev = 13.783/13.963/14.203/0.192 ms

23/02/2019 15:36:17 UTC

MTR:
Start: Sat Feb 23 15:36:17 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.4 0.3 0.5 0.0
2.|-- 37.244.24.130 0.0% 10 0.7 1.7 0.5 10.7 3.1
3.|-- Blizzard 0.0% 10 1.4 1.3 1.1 1.5 0.0
4.|-- 137.221.66.42 0.0% 10 0.9 0.9 0.8 1.0 0.0
5.|-- 137.221.78.70 0.0% 10 6.8 9.7 6.8 31.9 7.8
6.|-- 137.221.65.90 0.0% 10 6.8 15.6 6.7 58.3 17.7
7.|-- 137.221.79.32 0.0% 10 7.0 7.0 6.6 7.4 0.0
8.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
9.|-- host-212-158-250-36.dslgb(dot)com 0.0% 10 8.8 8.6 8.3 9.0 0.0
10.|-- 90.252.125.246 0.0% 10 14.3 14.2 13.9 14.7 0.0

23/02/2019 15:36:17 UTC

Hello shanghaimonk,

There seem to be some instability, but a comparison with more “traditional” tests could help to obtain a clear overview here.
This said though, have you already tried troubleshooting steps we gathered in this support article (basic and advanced)? Latency issues have a lot of potential causes, and sometimes something as simple as a power-cycle of network devices can bring huge benefits. If you didn’t try anything yourself just yet, please give the troubleshooting steps above a go and see if you notice an improvement. :slight_smile:

Should, however, the issue persist (or if you already tried every step suggested), please run a traceroute and a pathping test during a problematic moment and copy the results here. We’ll be happy to have a look!



Feedback? Click here! https://www.surveymonkey.com/s/Vyraneer

My connection still has not been improved, Would you please let me know what’s going wrong here.

Tracing route to 185.60.112.157 over a maximum of 30 hops

1 2 ms 4 ms 2 ms vodafone . broadband [192.168.1.1]
2 10 ms 11 ms 10 ms host-212-158-250-40 .dslgb .com [212.158.250.40]
3 12 ms 11 ms 11 ms 63.130.127.221
4 18 ms 11 ms 11 ms ae15-xcr1 .slo.cw. net [195.2.2.217]
5 13 ms 13 ms 12 ms ae21-xcr1 .hex.cw.net [195.2.8.233]
6 18 ms 18 ms 18 ms ae21-xcr1.att. cw. net [195.2.28.166]
7 33 ms 20 ms 19 ms 80.249.208.83
8 20 ms 24 ms 22 ms ae1-br02-eqam1.as57976. net [137.221.78.35]
9 20 ms 19 ms 21 ms et-0-0-67-pe01-eqam1.as57976 .net [137.221.78.71]
10 24 ms 19 ms 19 ms 137.221.66.43
11 280 ms 19 ms 19 ms 185.60.112.157

Trace complete.

Computing statistics for 275 seconds…
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 DESKTOP-NTMV1CO.broadband [192.168.1.3]
0/ 100 = 0% |
1 13ms 0/ 100 = 0% 0/ 100 = 0% vodafone.broadband [192.168.1.1]
0/ 100 = 0% |
2 27ms 0/ 100 = 0% 0/ 100 = 0% host-212-158-250-40.dslgb .com [212.158.250.40]
0/ 100 = 0% |
3 — 100/ 100 =100% 100/ 100 =100% 63.130.127.221
0/ 100 = 0% |
4 29ms 0/ 100 = 0% 0/ 100 = 0% ae15-xcr1.slo.cw .net [195.2.2.217]
0/ 100 = 0% |
5 32ms 0/ 100 = 0% 0/ 100 = 0% ae21-xcr1.hex.cw .net [195.2.8.233]
0/ 100 = 0% |
6 37ms 0/ 100 = 0% 0/ 100 = 0% ae21-xcr1.att.cw. net [195.2.28.166]
0/ 100 = 0% |
7 — 100/ 100 =100% 100/ 100 =100% 80.249.208.83
0/ 100 = 0% |
8 38ms 0/ 100 = 0% 0/ 100 = 0% ae1-br02-eqam1.as57976 .net [137.221.78.35]
0/ 100 = 0% |
9 31ms 0/ 100 = 0% 0/ 100 = 0% et-0-0-67-pe01-eqam1.as57976 .net [137.221.78.71]
0/ 100 = 0% |
10 — 100/ 100 =100% 100/ 100 =100% 137.221.66.43
0/ 100 = 0% |
11 35ms 0/ 100 = 0% 0/ 100 = 0% 185.60.112.157

Trace complete.

Good morning shanghaimonk,

Could you please provide a freshWinMTR here? Please run the MTR while being in the game.

Kind regards


What’s your opinion?

|------------------------------------------------------------------------------------------|

| Win MTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| vodafone . broadband - 0 | 320 | 320 | 1 | 16 | 537 | 1 |

| host-212-158-250-40. dslgb .com - 0 | 320 | 320 | 9 | 31 | 1243 | 11 |

| 63.130.105.130 - 0 | 320 | 320 | 12 | 34 | 1261 | 13 |

| lonap-ix. blizzardonline .net - 0 | 320 | 320 | 13 | 39 | 1255 | 14 |

| ae1-br01-eqld5.as57976. net - 0 | 320 | 320 | 19 | 43 | 1263 | 19 |

| et-0-0-2-br02-eqam1.as57976. net - 3 | 284 | 276 | 0 | 82 | 3360 | 20 |

| et-0-0-67-pe01-eqam1.as57976 .net - 0 | 320 | 320 | 18 | 40 | 1263 | 21 |

| 137.221.66.43 - 0 | 320 | 320 | 19 | 41 | 1267 | 19 |

| 185.60.112.157 - 0 | 320 | 320 | 19 | 40 | 1262 | 21 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Hello shanghaimonk,

There is a really high response time when the ping enters your ISPs network which is most likely the reason for your issue. Please contact them and show them your data.

Kind regards


What’s your opinion?

Dear Customer Support

My internet service provider is saying my internet connection is running fine.
[ It is Blizzard’s fault, (your problem) ] He told me that the IP address I want to connected to is Failing me. He told me to test my connection against google .co .uk instead
I was really upset that’s what came out from the operator’s mouth after seeing the following test results.

Tracing route to 185.60.122.157 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms vodafone .broadband [192.168.1.1]
2 18 ms 13 ms 15 ms host-212-158-250-40.dslgb. com [212.158.250.40]
3 10 ms 10 ms 10 ms 63.130.127.221
4 11 ms 11 ms 10 ms ae15-xcr1.slo.cw. net [195.2.2.217]
5 12 ms 12 ms 12 ms ae21-xcr1.hex.cw. net [195.2.8.233]
6 12 ms 11 ms 11 ms lag-10.ear1.London1.Level3. net [4.68.72.93]
7 40 ms 12 ms 11 ms ae-11-vl-3101.edge3.London2.Level3. net [4.69.202.170]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Tracing route to 185.60.122.157 over a maximum of 30 hops

0 DESKTOP-NTMV1CO. broadband [192.168.1.8]
1 vodafone .broadband [192.168.1.1]
2 host-212-158-250-40.dslgb. com [212.158.250.40]
3 63.130.127.221
4 ae15-xcr1.slo.cw. net [195.2.2.217]
5 ae21-xcr1.hex.cw. net [195.2.8.233]
6 lag-10.ear1.London1.Level3. net [4.68.72.93]
7 ae-11-vl-3101.edge3.London2.Level3. net [4.69.202.170]
8 * * *
Computing statistics for 175 seconds…
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 DESKTOP-NTMV1CO. broadband [192.168.1.8]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% vodafone.broadband [192.168.1.1]
0/ 100 = 0% |
2 56ms 0/ 100 = 0% 0/ 100 = 0% host-212-158-250-40.dslgb .com [212.158.250.40]
0/ 100 = 0% |
3 — 100/ 100 =100% 100/ 100 =100% 63.130.127.221
0/ 100 = 0% |
4 26ms 0/ 100 = 0% 0/ 100 = 0% ae15-xcr1.slo.cw. net [195.2.2.217]
0/ 100 = 0% |
5 26ms 0/ 100 = 0% 0/ 100 = 0% ae21-xcr1.hex.cw .net [195.2.8.233]
0/ 100 = 0% |
6 21ms 0/ 100 = 0% 0/ 100 = 0% lag-10.ear1.London1.Level3. net [4.68.72.93]
100/ 100 =100% |
7 — 100/ 100 =100% 0/ 100 = 0% ae-11-vl-3101.edge3.London2.Level3. net [4.69.202.170]

Trace complete.