Dear Blizzard,
I’m going to be honest — this is getting really upsetting, and it feels like there’s a massive elephant in the room that you guys are just not addressing.
I’ve been playing this game for many years now. I’ve put a lot of time into it, learned pretty much every hero, and stuck with it because it used to be fun and different from other MOBAs. But right now, it just feels like everything is going downhill.
Let’s start with the report system. I’ve been banned before — that’s why I’m on a new account — and honestly, the system just doesn’t work properly. It feels like:
you chat = you risk getting banned
you report someone = they report you back
and it just becomes a loop
That’s not even the main point here, but it adds to the frustration.
The real issue is matchmaking and ranked.
I hit level 50, unlocked everything properly, and decided to try ranked for the first time. First game — completely ruined.
One player literally said in draft that he’s not going to play. And guess what? He didn’t. AFK from minute one.
Another player was just straight up not good enough for ranked — no objective play, tunnel vision in lane, zero contribution.
So what’s the point of ranked if this is what it looks like?
This also brings up another problem — blocking and reporting players does nothing. You still get matched with the same people again. Not against them — in your own team. I’ve experienced this multiple times. What’s the point of blocking/reporting if I still have to play with them?
Quick Match already has this “it’s just QM” mentality where people don’t care. Fine, whatever — that’s how it is now. But ranked should NOT feel the same. Right now, there is basically no difference.
It honestly feels like everything is failing:
matchmaking
ranked integrity
player quality control
reporting system
And on top of that — there are no proper tools to deal with ruined games:
no real vote-to-end system
no way to end a game early when someone is AFK or trolling
you’re forced to sit there for 20+ minutes wasting time
you can’t even AFK yourself or you get punished
So what are players supposed to do? Just move the hero around and wait for the game to end?
That’s not fun. That’s just wasting time.
I chose this game over other MOBAs because it used to be quick, fun, and less stressful. Now it’s just frustrating. As a solo player, it also feels impossible to go above 50% win rate — unless you queue as a group.
If this can’t be fixed, then honestly — what is the future of this game? Because right now it feels like there’s no attention or care being put into it anymore.
I can provide replay footage if needed — this isn’t just me complaining for no reason. These are real issues that happen constantly.
I’ve been here since around 2017, and I’m only writing this because I actually care. But the current experience is just not acceptable.
Something needs to change.
Sincerely,
Ed