Why did the moderator https://eu.forums.blizzard.com/en/heroes/u/nenyasqi-2673 move my post yet still not actually solve my problem??
Because it’s not a technical problem and therefore doesn’t belong in the Technical Support forum. That forum is for things like latency, crashes, poor performance etc. I looked up your post and in your case, I would advise you to report it as a potential bug in the official Bug Report forum. Unfortunately it’s not possible to give you the rank points back under any circumstances.
Pachimari
These forums are dead with no interest from Blizzard.
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