Placement crash

I don’t understand why if:

  1. My internet connection is perfect.
  2. I have already picked my hero during the hero selection process.

The game crashes before even loading (0 timer) and I get docked points and have to play 4 disconnection games.

Why would I get punished if your game crashed? Surely you can figure out the crash has nothing to do with me and allow me to join the game at least?

Yes, it ruins the game for the rest of the people, because instead of letting you join others will get bot and quarenteed lose.

I had one leaver and we were winning the game and suddenly one left the game and we actually lost the game. I lost 208 points for game which cant be won. Its very bad.