Software Blocked From Using Graphics Hardware


The title is the prompt I get when I try to play HOTS and it crashes. I start up the game and it is fine until I start a match, then the screen lags out/screen tears/turns black, and the game crashes. I looked at my graphics settings because I’m using a new laptop, “HP Spectre 15t Touch Performance” but it has an AMD Radeon graphics card that should easily play HOTS on medium to high settings I think. Specifically, a Radeon RX Vega M GL, which I have been told is the equivalent to an NVidia 1050/1050Ti. The thing is, when I look at my graphics tab in game it says the game is using my integrated graphics which is an Intel® HD Graphics 630. So for the past two days I’ve been trying to find a way to make my laptop or at the very least HOTS use my Radeon graphics card instead of the integrated one.

I found the correct graphic drivers for the better GPU and games now use it instead of the integrated graphics.


Good morning DiabloIII,

It is good to hear that you got your issue sorted.

Kind regards

What’s your opinion?