Store and matches are unavailable


#1

I can log into the game just fine, but once in game I can not see my collection, purchase heroes, join matches of any sort or play the tutorial. I have tried the repair tool, reinstalling the game and repair after the reinstall.


#2

Hi.
First turn off Blizzard App and delete the Variables.txt from the Documents\Heroes of the Storm file path.
Next open the Blizzard App and click Logo Blizzard at the top left, click on Settings>Game Settings. Find Heroes of the Storm, and click on Reset In-Game Options.
A possible cause is also blocking by security programs. Try to uninstall it temporarily.
Also use selective startup and disable all applications running in the background.


#3

Trying these steps gave no result.


#4

Good morning Dragonsteel,

Would you be able to provide a screenshot? So that we can see what you see?

Kind regards


What’s your opinion?

https://www.surveymonkey.com/r/Kiemmaki


#5

I can not include links in my posts so unfortunately I can not


#6

Just put a space somewhere in that link and it should work.

Kind regards


What’s your opinion?

https://www.surveymonkey.com/r/Kiemmaki


#7

http: //sv. tiny pic. com/r/4 v1lxx/9
http: //sv. tiny pic. com/r/20h 0yzp/9
http: //sv. tiny pic. com/r/102 o22o/9
http: //sv. tiny pic. com/r/13z wsv7/9
http: //sv. tiny pic. com/r/2zjc nk4/9
http: //sv. tiny pic. com/r/2me quxw/9


#8

Delete the Battle.net cache and tools folder.
Additionally, perform a WinMTR test. Paste the results here.


#9

I get an error “Unable to download an authentication module. Please try again later.”

Test 1
|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
OpenWrt.lan - 0 227 227 0 0 4 0
gw12-no74.tbcn.telia. com - 0 227 227 6 7 18 6
m-b-peer4-link.se.telia. net - 1 223 222 7 8 31 7
kbn-b3-link.telia. net - 0 227 227 8 9 31 14
kbn-bb3-link.telia. net - 0 227 227 8 9 39 8
hbg-bb1-link.telia. net - 1 223 222 14 29 124 28
ffm-bb3-link.telia. net - 0 227 227 21 22 36 22
ffm-b1-link.telia. net - 0 227 227 21 25 71 29
blizzard-ic-316506-ffm-b1.c.telia. net - 0 227 227 21 23 47 22
No response from host - 100 46 0 0 0 0 0
et-0-0-2-br01-eqam1.as57976. net - 0 227 227 23 29 144 37
et-0-0-31-pe02-eqam1.as57976. net - 0 227 227 24 26 43 26
137.221.66.47 - 1 223 222 23 24 35 25
185.60.112.157 - 0 227 227 23 24 40 23
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Test 2
|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
OpenWrt.lan - 0 263 263 0 0 3 0
gw12-no74.tbcn.telia. com - 0 263 263 6 6 18 6
m-b-peer4-link.se.telia. net - 0 263 263 8 10 82 8
kbn-b3-link.telia. net - 0 263 263 9 10 25 9
kbn-bb3-link.telia. net - 0 263 263 9 11 43 37
hbg-bb1-link.telia. net - 0 263 263 15 28 112 16
ffm-bb3-link.telia. net - 0 263 263 22 23 35 22
ffm-b1-link.telia. net - 0 263 263 22 25 48 23
blizzard-ic-316506-ffm-b1.c. telia. net - 0 263 263 22 24 41 23
No response from host - 100 53 0 0 0 0 0
et-0-0-2-br01-eqam1.as57976. net - 0 258 258 24 111 1797 25
et-0-0-31-pe01-eqam1.as57976. net - 0 263 263 24 25 41 25
185.60.112.158 - 1 259 258 24 25 36 25
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider


#10

Good morning Dragonsteele,

Please follow these steps here to solve this.

Kind regards


What’s your opinion?

https://www.surveymonkey.com/r/Kiemmaki


#11

I did step 1 and 2 as 3 is for mac. I still get the same error. I even tried uninstalling battlenet and reinstalling it. That did not work either.


#12

Hello again,

Could you please run a freshWinMTR? Please run the test for some time while the game is started. The first one showed some data loss within the ISPs network

Kind regards


What’s your opinion?

https://www.surveymonkey.com/r/Kiemmaki


#13

Test 1
|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
OpenWrt.lan - 0 1483 1483 0 0 7 0
gw12-no74.tbcn.telia. com - 0 1475 1475 6 6 9 7
m-b-peer4-link.se.telia. net - 0 1483 1483 7 7 41 7
kbn-b3-link.telia. net - 0 1482 1482 8 9 39 8
kbn-bb3-link.telia. net - 0 1474 1474 8 8 46 8
hbg-bb1-link.telia. net - 0 1475 1475 14 27 140 15
ffm-bb3-link.telia. net - 0 1475 1475 21 22 26 22
ffm-b1-link.telia. net - 0 1482 1482 21 24 90 22
blizzard-ic-316506-ffm-b1.c.telia. net - 0 1482 1482 21 22 56 23
No response from host - 100 298 0 0 0 0 0
et-0-0-2-br01-eqam1.as57976. net - 1 1469 1467 23 49 3699 23
et-0-0-31-pe02-eqam1.as57976. net - 0 1475 1475 24 25 43 27
137.221.66.47 - 0 1474 1474 23 23 31 24
185.60.112.157 - 0 1482 1482 23 23 31 24
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Test 2
|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
OpenWrt.lan - 0 1350 1350 0 0 8 0
gw12-no74.tbcn.telia. com - 0 1351 1351 6 6 11 6
m-b-peer4-link.se.telia. net - 0 1351 1351 8 11 147 8
kbn-b3-link.telia. net - 1 1343 1341 9 10 42 9
kbn-bb3-link.telia. net - 1 1331 1326 9 11 57 10
hbg-bb1-link.telia. net - 0 1350 1350 15 26 148 16
ffm-bb3-link.telia. net - 1 1347 1346 22 23 31 23
ffm-b1-link.telia. net - 1 1343 1341 22 25 60 24
blizzard-ic-316506-ffm-b1.c.telia. net - 0 1350 1350 22 23 66 23
No response from host - 100 271 0 0 0 0 0
et-0-0-2-br01-eqam1.as57976. net - 0 1350 1350 24 33 1262 24
et-0-0-31-pe01-eqam1.as57976. net - 0 1350 1350 24 25 44 26
185.60.112.158 - 0 1350 1350 24 25 29 25
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider


#14

Thanks a million for the data. It looks quite alright, some ups and downs but nothing too bad. Could you please check if all necessary Ports in your firewall and router are open?

Kind regards


What’s your opinion?

https://www.surveymonkey.com/r/Kiemmaki


#15

I added the exceptions to the firewall. It does not seem like the ports are open in the router. Do I need to manually enter them? It did work before (about a month ago)


#16

Hello,

That is why I was asking. Yes, you would have to have the required ports open on your router as well, otherwise the communication with the game would be impossible and could lead to what you are experiencing. I wouldn’t know how to configure a router running on OpenWRT. You would have to ask the manufacturer of the router.

Kind regards


What’s your opinion?

https://www.surveymonkey.com/r/Kiemmaki


#17

It would seem I can play other blizzard games online, specifically Diablo 3. Do they not have some of the same ports required?


#18

Good morning,

No, as you can see from the list I gave you, Heroes of the Storm requires way more ports than Diablo III for example. One difference being the ingame store for HotS that requires ports. That is why it is necessary that the game can communicate through all the ports from the list.

Kind regards


What’s your opinion?

https://www.surveymonkey.com/r/Kiemmaki


#19

I have the same exact problem
i waited for the new patch to come so it might solve it but sadly it didn’t
I’m truly scared that with all your attempts it didn’t got solved
Now i have to wait for Fab 4 so that silly ''kid event ‘’ will end and then it might solve itself .
I play Overwatch and Hearthstone smoothly but not HotS
I wan’t to grind for the new hero but i can’t thanks to Activision taking our devs for other money grab projects .


#20

Hello B3NX,

Have you tried any of the steps that were suggested?

Kind regards


What’s your opinion?

https://www.surveymonkey.com/r/Kiemmaki