Technical Support

Topic Replies Activity
Ongoing Slow Download Speeds

As a result of increased network demand on the internet at large, we’ve seen an impact on players’ download speeds when trying to install or update their games. We continue to monitor and adjust elements within our contr…

3 April 2, 2020
Crashes? Performance Issues? Read this!

The future is now. Are you with us? We’ll be using this thread to track known system and performance issues throughout launch. If you’re encountering some problems check out the list below and give the steps a try befor…

13 May 14, 2018
Known and Common Issues

Service Status & Updates Please follow @BlizzardCSEU_EN for the latest updates on known ongoing issues and details on any service interruptions. Breaking Issues I am experiencing unnaturally high amounts of latency… …

3 May 14, 2018
Welcome to the Technical Support Forum!

Welcome to the Technical Support forum for Overwatch. This forum exists to provide Overwatch players a place to discuss technical issues with each other and Blizzard Tech Support staff members. Blizzard Tech Support staf…

3 May 14, 2018
Common Connection and Latency Issues

Greetings all, We’ve been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what cause…

6 May 14, 2018
Crashing on AMD Ryzen CPU System

Hello everyone, We are seeing reports of Overwatch crashing on computers with AMD Ryzen CPUs. To prevent this, please update the BIOS to the latest version using the files and procedures found on the motherboard manufa…

3 May 15, 2018
CPU/GPU Utilization and Overheating Guidelines

Overwatch is a heavily threaded game with fairly complex rendering features. It will use as much of your computer’s CPU and GPU resources as you allow. If your CPU or GPU is not sufficiently cooled to handle running at…

3 May 13, 2018
Your rendering device has been lost? 10 April 5, 2020
Voice chat Weird IP BAN ON EUROPE 3 April 5, 2020
Very high ping, can't play game 3 April 5, 2020
Bug of my lucio golden weapon 1 April 5, 2020
PC reboots randomly Kernel-power 41 critical error 6 April 4, 2020
New server (Middle East) please and high ping issues 1 April 4, 2020
No license purchased 6 April 4, 2020
T500 icon not unlocked 2 April 4, 2020
Crashes for no reason 2 April 4, 2020
Low gpu, high cpu, fps drops and ind spikes 9 April 3, 2020
Can't launch game 6 April 3, 2020
OW - Keep getting randomly disconnected in game and voice chat 1 April 3, 2020
Problems with logging in? 4 April 3, 2020
Severe fps drops after minimizing the game 2 April 1, 2020
Black screen crash 1 April 1, 2020
Locked Mouse - Unable to Play 1 April 1, 2020
Random freeze / FPS drop 6 April 1, 2020
Loosing connection to all blizzard games 1 April 1, 2020
Internal Server Error? 1 April 1, 2020
Overwatch packet loss lag spike 1 March 31, 2020
What is it with constantly getting disconnected 3 March 31, 2020
In-game Spectator Bug 1 March 31, 2020
Voice chat doesn't work (i tried a lot - logs,msinfo,dsdiag included in thread) 1 March 31, 2020