Technical Support


Known and Common Issues (3)

Service Status & Updates Please follow @BlizzardCSEU_EN for the latest updates on known ongoing issues and details on any service interruptions. Breaking Issues I am experiencing unnaturally high amounts of latency… …

Common Connection and Latency Issues (6)

Greetings all, We’ve been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what cause…

Crashes? Performance Issues? Read this! (13)

The future is now. Are you with us? We’ll be using this thread to track known system and performance issues throughout launch. If you’re encountering some problems check out the list below and give the steps a try befor…

Welcome to the Technical Support Forum! (3)

Welcome to the Technical Support forum for Overwatch. This forum exists to provide Overwatch players a place to discuss technical issues with each other and Blizzard Tech Support staff members. Blizzard Tech Support staf…

Crashing on AMD Ryzen CPU System (3)

Hello everyone, We are seeing reports of Overwatch crashing on computers with AMD Ryzen CPUs. To prevent this, please update the BIOS to the latest version using the files and procedures found on the motherboard manufa…

CPU/GPU Utilization and Overheating Guidelines (3)

Overwatch is a heavily threaded game with fairly complex rendering features. It will use as much of your computer’s CPU and GPU resources as you allow. If your CPU or GPU is not sufficiently cooled to handle running at…

Friends list bug? (12)
Launcher issues!? (9)
Ae1-br01-eqch2.as57976.net Lag Spikes (2)
Path normalization failed"with logs" (2)
Lost connection to game server (2)
Your rendering device has been lost ( 2 ) (38)
Rendering device has been lost ( 2 3 4 5 6 7 8 ) (144)
"Failed to apply update" out of nowhere (3)
Update applying (2)
Europe region lagging? (5)
Replays are not there (1)
Ow crashing on launch (2)
Failed update application (1)
Failed to connect (3)
"Lost connection to game server" (13)
7 minute queues shown, no rewards [bug] (1)
Game server connection failed (3)
Stuttering despite 60fps since this week's update (3)
"Rendering Device Lost" lost error at every turn post update (2)
Anyone Nvidia/AMD Having Crashes on Fresh Windows Install should look here (1)
Rendering Device Has Been Lost (4)
Lost connection to the server (3)
Connecting to the wrong ip or servers, and have high ping with delay. HELP (3)
Lost connection to game server (4)