Technical Support


Crashes? Performance Issues? Read this! (13)

The future is now. Are you with us? We’ll be using this thread to track known system and performance issues throughout launch. If you’re encountering some problems check out the list below and give the steps a try befor…

Crashing on AMD Ryzen CPU System (3)

Hello everyone, We are seeing reports of Overwatch crashing on computers with AMD Ryzen CPUs. To prevent this, please update the BIOS to the latest version using the files and procedures found on the motherboard manufa…

Common Connection and Latency Issues (6)

Greetings all, We’ve been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what cause…

Known and Common Issues (3)

Service Status & Updates Please follow @BlizzardCSEU_EN for the latest updates on known ongoing issues and details on any service interruptions. Breaking Issues I am experiencing unnaturally high amounts of latency… …

Welcome to the Technical Support Forum! (3)

Welcome to the Technical Support forum for Overwatch. This forum exists to provide Overwatch players a place to discuss technical issues with each other and Blizzard Tech Support staff members. Blizzard Tech Support staf…

CPU/GPU Utilization and Overheating Guidelines (3)

Overwatch is a heavily threaded game with fairly complex rendering features. It will use as much of your computer’s CPU and GPU resources as you allow. If your CPU or GPU is not sufficiently cooled to handle running at…

What is wrong with your game? (1)
Competitive servers are GARBAGE (1)
Black screen when launch (19)
Black Screen at Launch https://pastebin.com/iNdD1AxW (4)
Overwatch Competitive Filter (2)
Losing Connection to Game Server (1)
Game just wont work? (6)
I haven't been able to join last 3 competitive matches i've had (2)
Got kicked out of comp for no reason and couldn't rejoin/ now cant get back onto the game (2)
Busan keeps crashing, game restarts during first / second round over and over (1)
Higher ping than usual (4)
3700 ms rubberbanding to eqpa4 and 390 ms ping spikes to eqam1 blizzard servers (4)
Black screen at launch then crash https://pastebin.com/hvE2nDgq (3)
Black screen when launch [SMinfo](https://pastebin.com/bDALRZwZ) [DxDiag](https://pastebin.com/LyRHfBdS) (7)
Season ban for random dc? (1)
Rendering device has been lost ( 2 3 4 5 ) (98)
Game black screens problem my dxdiag and msinfo: https://pastebin.com/zJmtqezb (4)
Fixes for black screen and crash on start up (5)
Delete this post i found a post like it (1)
Game cannot start. Black screen then crashed out after latest patch (MSInfo https://pastebin.com/1086GsQG DXDiag https://pastebin.com/xPBPV29C) (3)
Lag spikes since summer update (3)
BUG POST PATCH 16/07 : Game stuck in the loading screen : "entering game" https://pastebin.com/yqqV0z36 (2)
Game wont open send help (7)
Lag after Updating to 2.69 (Summer Games) (1)