Hello Arsenic,
I’m a game with as many players as Overwatch, it’s not out of the ordinary that a number of players are suffering technical issues; this also applies to connection issues. At the moment we aren’t aware of any ongoing issues on our servers; we suffered a connection issue yesterday, but it got solved quite fast and the servers are back to normal now. Whenever we notice an issue on our servers, we inform our players (usually via Twitter @BlizzardCSEU_EN). We always keep our customers informed of general issues.
I can completely understand that when you have issues only with one game or services, it can feel logical to think that the problem is caused by their servers. However, this is not always the case; a connection issue can affect only specific game or services, due to the way internet connections work. You can read a bit more about this here.
If you’re still having issues with Overwatch and the steps we usually provide don’t help, we will need the following diagnostics so we can investigate what’s going on:
- Traceroute (right after a disconnection or whenever you’re experiencing the issue)
- Pathping (right after a disconnection or whenever you’re experiencing the issue)
- WinMTR (right after a disconnection or whenever you’re experiencing the issue)
Got feedback about the support I’m providing? Leave your comments here!