Game crash bug and cant reconnect

i was playing a ranked game and it was the last push for us to win and then i got a moira ball on me and my game crashed. At first it just froze and i couldnt do anything, then i had to crt+alt+del to close it. Then i couldnt start the game again cuz its said " game already running" so i went in to more information in crt+alt+del and found that overwatch was still running but i coulnt se the game on my desktop. And i coulnt close it down. So i tryed the only thing i could, restarting pc. but when i opened overwatch again i got a 10 min ban and lost 50 sr. And prob got reports from my teammates… I have had a very bad experience playing overwatch the last weeks. Only smurfs and trollers/throwers/toxic ppl impossible to rank up. Been stuck in my sr lvl/rank so long now.