But you, mister/missy, need to accept the fact that just because a couple of dozen/hundred people share your opinion on a forum that you’re right and/or have the right to speak for all of them
You can base your opinion off that observation, sure, but you cannot state with certainty that that’s exactly the way it is.
It’s no secret that the most vocal customers (the ones who’ve paid 60 euro’s like you pointed out) are the ones that have something to complain about. There’s a reason that if a burger joint sells 1000 burgers every day, you’ll never hear from the 999 ones with a perfectly good hamburger, but the 1 guy who got a bad one? Oh boy! He’ll be all over that, as much as he can, as loudly as he can!
Does that mean the other 999 think it’s a bad burger place? No! Does that make it right that the one guy who got one bad burger has the right to say that the other 999 burgers probably were bad burgers too, just because “he couldnt’ find the 999 good reviews”? Hell no!