Lost connection to game server

Technical Support
1

I’ve tried to follow this guide but it kept occurring.
us.battle.net/support/en/article/116108
Everything works normally between the morning and the afternoon but once it starts to get to the night it just won’t let me in the game, it’s like that for 4 nights already that I cant play at, so that’s not a 1-time thing.
I’ve also run WinMTR test and I’m attaching the results.

I got this result when I ran it on this ip: 185.60.114.159

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                             192.168.1.1 -    0 |  338 |  338 |    0 |    0 |    1 |    0 |

|                              10.96.96.1 -    1 |  334 |  333 |    7 |    8 |   56 |    9 |

|                           100.127.255.1 -    0 |  338 |  338 |    7 |    7 |   13 |    8 |

|                     Angelina.ccc.net.il -    0 |  338 |  338 |    7 |    8 |   56 |    8 |

|te0-7-0-35.203.agr21.fra06.atlas.cogentco.com -    1 |  334 |  333 |   62 |   62 |   67 |   63 |

|   be2844.rcr22.fra06.atlas.cogentco.com -    0 |  338 |  338 |   62 |   63 |   73 |   63 |

|gi0-0-1-5.nr11.b015760-1.fra06.atlas.cogentco.com -    0 |  338 |  338 |   62 |   66 |  158 |   63 |

|              ae1-br01-eqfr5.as57976.net -    1 |  326 |  323 |   71 |   74 |  156 |   72 |

|         et-0-0-2-br01-eqpa4.as57976.net -    3 |  294 |  288 |   71 |  205 | 4180 | 4180 |

|              be1-pe01-eqpa4.as57976.net -    1 |  334 |  333 |   71 |   72 |   76 |   72 |

|                          185.60.114.159 -    0 |  338 |  338 |   71 |   72 |   86 |   73 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

And I got this one when I ran it on this ip: 185.60.112.157

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                             192.168.1.1 -    0 |  343 |  343 |    0 |    0 |    1 |    0 |

|                              10.96.96.1 -    0 |  343 |  343 |    7 |    8 |   52 |    7 |

|                           100.127.255.1 -    0 |  343 |  343 |    7 |    7 |   14 |    8 |

|                     Angelina.ccc.net.il -    1 |  336 |  334 |    7 |    9 |   70 |    7 |

|te0-7-0-35.203.agr21.fra06.atlas.cogentco.com -    0 |  343 |  343 |   61 |   62 |   68 |   62 |

|   be2844.rcr22.fra06.atlas.cogentco.com -    0 |  343 |  343 |   61 |   62 |   67 |   62 |

|gi0-0-1-5.nr11.b015760-1.fra06.atlas.cogentco.com -    1 |  339 |  338 |   62 |   66 |  140 |   63 |

|              ae1-br01-eqfr5.as57976.net -    0 |  343 |  343 |   68 |   80 |  678 |   69 |

|         et-0-0-2-br01-eqam1.as57976.net -    4 |  286 |  275 |   68 |  169 | 4211 |   69 |

|        et-0-0-31-pe02-eqam1.as57976.net -    0 |  343 |  343 |   68 |   71 |  135 |  112 |

|                           137.221.66.47 -    1 |  335 |  333 |   68 |   69 |   75 |   68 |

|                          185.60.112.157 -    1 |  339 |  338 |   68 |   68 |   73 |   68 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Thanks in advance for the help

2

If this specifically happens at night time for you, it it possible that your connection is congested. I’d suggest you contact your ISP (Internet Service Provider) directly, and ask them to look into this.

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