Overwatch Crash Black Screen

Technical Support
1

Hello, whenever I click play it says playing now game is running, then it takes me to a black screen for around 2 seconds, exits to desktop, and says game is running for 1 more second then goes back to the play button. Any fixes? Thanks

2

Hi.
Perform the MSInfo test. Paste the results into pastebin.com and provide a link

3

I have the link but it says “Sorry you cant use links in your posts” or something like that

4

Use option Preformatted text

5

https://pastebin.com/pwEG2ZTk

6

it looks like you’re having a problem with Razer software. If you have already uninstalled this software, check out the following:

The problem may be RzChromaSDK64.dll_unloaded . Go to Windows\system32 and delete all files you find from Razer.

Also check the folders AppData and ProgramData where you can find the folder from Razer.

7

It worked, thank you very much for the fix.

8

Hi, I experience the same issue as @Reverse and have tried most of the suggested solutions I’ve found on forums.
This is a link to my MSInfo results.
http://www.mediafire.com/file/isbeq73t4v46jcc/MSInfo_-_%25CE%2591%25CE%25BD%25CF%2584%25CE%25AF%25CE%25B3%25CF%2581%25CE%25B1%25CF%2586%25CE%25BF.txt/file

9

Hello bDank,

We can’t really download files, for security reasons. Could you please upload the content of the file to Pastebin or a similar website, and paste the link in a response here?

Got feedback about the support I’m providing? Leave your comments here!

10

I understand that, I tried uploading it to Pastebin but says " You have exceeded the maximum paste size of 512 kilobytes per paste".
I can upload it to another site as long as you provide me with a link or the name of it.

11

Try here: https://hastebin.com/

12

I have problems saving it, the size of the text is endless.
I tried saving it to the site you suggested, Pasted.co, Github and Codepad. None of them worked.

13

I can paste the MSInfo results in multiple links if you desire.

Here is an overwatch error report I found at C:\Users\user\Documents\Overwatch\Logs\errors
https://pastebin.com/xFhL9Q9X

14

The error is very general but I downloaded your MSINfo report. It is so big because it contains a lot of errors.
Recent bugs are related to Razer Synapse and you should start by uninstalling it.

16

Hi there,
I have the same problems fore quite some time now. Could you please look at my Files?
https://1drv.ms/f/s!AplJC6LVFPMihiwbLzj9WD96aZvd
Thanks!

17

I found a very easy solution to this. At least, it worked form me 2 out of 2 times i had this exact issue in the last month.

Its funny as well. Instead of removing the razer components and reg files and whatnot. ENABLE the RazerChrome SDK’s instead of removing them.

That second time i mentioned was just 2 hours ago because by i disabled the chromaSDK’s again using Advanced System Care. I forgot that enabling the ChromaSDK service solved the issue the first time i had it (For clarity: enabling was the solution not disabling Razer chromaSDK).

2 hours ago i facepalmed myself when i saw the black screen for a second and then the desktop again going “ah no not this again”. Then i remembered :*) ENABLE the SDK ! 0-o ^^

I hope this helps at least some people and support.

P.S if you de-installed everything already like is being advised you need to reinstall it.