These freezes started occurring around a month ago. So far it’s only happening in overwatch and no other games I play.
Basically what happens is that the game just freezes completely still, while audio continues for a little bit until repeating. It happens anytime in the game, happened to me in the main screen once and I waited 5 minutes with nothing happening. Only fix to this is opening task manager and close it. This has made me reconnect a couple times in competitive as well.
Specs
Intel i7-7700 @3.60GHz
16GB Ram
NVIDIA GeForce GTX 1060 6GB
If you need additional information let me know.
Hello Summertime,
Make sure both your operative system and drivers are up to date:
battle.net/support/article/31024
Make sure you deactivate Xbox DVR:
battle.net/support/article/92046
Delete the Battle.net Cache folder:
battle.net/support/article/34721
Repair the game:
battle.net/support/article/7655
Close background applications to make sure there’s no other program interfering with the game:
battle.net/support/article/23848
If the issue persists, please create your DxDiag and MSInfo files:
battle.net/support/article/12988
You can paste the content of each file on a web like Pastebin and provide us with the links. If it doesn’t let you publish your message because of the links, try to paste them using the preformatted text option (</> button).
Got feedback about the support I’m providing? Leave your comments here!
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