Voice chat doesn't work (i tried a lot - logs,msinfo,dsdiag included in thread)

Hello, my voice chat doesn’t work. I see the player names pop on the top left but i can’t hear anything from them. The sound of the game works. I have tried a lot of things i found on the forums. I hope you can help me.

Steps i ve tried:

  • All the basic troubleshooting steps @ Overwatch Voice Chat Troubleshooting - Blizzard Support
  • Closing startup apps and restarting the computer
  • unchecking the “exclusive control over sound device” box and the sound advanced preferences
  • Disabling any other sound device i have on my computer

Note:
I use an external audio device (line6 pod ux1) which might cause the issue but i can’t have sound without it.

Thanks in advance

Overwatch.log

[8064] [ERR] [bnl] [External(0)] [External()] [2020-03-31T02:50:01.465Z]: PathOps: [20200331T05:50:01] {37b4} ERR: … is the leading path component: /…/.build.info
[8064] [ERR] [bnl] [External(0)] [External()] [2020-03-31T02:50:01.465Z]: PathOps: [20200331T05:50:01] {37b4} ERR: path normalization failed: /…/.build.info
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T04:01:37.074Z]: #= VoiceClient: ERROR:+ Channel 635680903 not found for member 1658000 request MEMBER_MODIFY
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T04:01:37.074Z]: #= VoiceClient: ERROR:+ Channel 635680903 not found for member 2545919662 request MEMBER_MODIFY
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T04:01:37.074Z]: #= VoiceClient: ERROR:+ Channel 635680903 not found for member 3189966896 request MEMBER_MODIFY
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T04:01:37.074Z]: #= VoiceClient: ERROR:+ Channel 635680903 not found for member 102914157 request MEMBER_MODIFY
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T04:16:20.017Z]: #= VoiceClient: ERROR:+ Channel 1740594408 not found for member 3016725742 request MEMBER_MODIFY
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T04:16:20.017Z]: #= VoiceClient: ERROR:+ Channel 1740594408 not found for member 2721863797 request MEMBER_MODIFY
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T04:16:20.017Z]: #= VoiceClient: ERROR:+ Channel 1740594408 not found for member 179035357 request MEMBER_MODIFY
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T04:20:58.811Z]: #= VoiceClient: ERROR:+ Channel 1191372307 not found for member 364408799 request MEMBER_MODIFY
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T04:37:01.519Z]: #= VoiceClient: ERROR:+ Channel 245752172 not found for member 2155196916 request MEMBER_MODIFY
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T04:37:01.519Z]: #= VoiceClient: ERROR:+ Channel 245752172 not found for member 1217219782 request MEMBER_MODIFY
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T04:53:29.754Z]: #= VoiceClient: ERROR:+ Channel 611143821 not found for member 1763012074 request MEMBER_MODIFY
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T04:53:29.754Z]: #= VoiceClient: ERROR:+ Channel 611143821 not found for member 263407539 request MEMBER_MODIFY
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T04:53:29.754Z]: #= VoiceClient: ERROR:+ Channel 611143821 not found for member 844018653 request MEMBER_MODIFY
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T04:53:29.754Z]: #= VoiceClient: ERROR:+ Channel 611143821 not found for member 1458478597 request MEMBER_MODIFY
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T05:06:13.292Z]: #= VoiceClient: ERROR:+ Channel 1673129662 not found for member 703538017 request MEMBER_MODIFY
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T05:06:13.292Z]: #= VoiceClient: ERROR:+ Channel 1673129662 not found for member 3359737986 request MEMBER_MODIFY
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T05:06:13.292Z]: #= VoiceClient: ERROR:+ Channel 1673129662 not found for member 1596249463 request MEMBER_MODIFY
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T05:06:13.292Z]: #= VoiceClient: ERROR:+ Channel 1673129662 not found for member 2584277388 request MEMBER_MODIFY
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T05:09:33.914Z]: #= VoiceClient: ERROR:+ Channel 605747945 not found for member 2941743541 request MEMBER_MODIFY
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T05:27:30.308Z]: #= VoiceClient: ERROR:+ Channel 698547395 not found for member 4023029207 request MEMBER_MODIFY
[8064] [ERR] [bnl] [External(0)] [External()] [2020-03-31T05:37:41.266Z]: BNL_Voice: [20200331T08:37:41] {37b4} ERR: underlying SDK response error | type: ‘resp_session_set_participant_mute_for_me’ code: 20900 (Conference server command error.)
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T05:37:41.266Z]: #= VoiceClient: ERROR:Failed to set member 2200081495 field MEMBER_FIELD_IS_MUTED_ME with error 2(4)
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T05:37:46.977Z]: #= VoiceClient: ERROR:+ Channel 2020430360 not found for member 3899917965 request MEMBER_MODIFY
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T05:37:46.977Z]: #= VoiceClient: ERROR:+ Channel 2020430360 not found for member 2555812908 request MEMBER_MODIFY
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T05:37:46.977Z]: #= VoiceClient: ERROR:+ Channel 2020430360 not found for member 1291675724 request MEMBER_MODIFY
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T05:37:46.977Z]: #= VoiceClient: ERROR:+ Channel 2020430360 not found for member 2200081495 request MEMBER_MODIFY
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T05:37:46.977Z]: #= VoiceClient: ERROR:+ Channel 2020430360 not found for member 2381559269 request MEMBER_MODIFY
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T05:55:10.316Z]: #= VoiceClient: ERROR:+ Channel 950696385 not found for member 2709405825 request MEMBER_MODIFY
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T05:55:10.316Z]: #= VoiceClient: ERROR:+ Channel 950696385 not found for member 3944575934 request MEMBER_MODIFY
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T06:09:01.272Z]: #= VoiceClient: ERROR:+ Channel 1675597534 not found for member 1658251400 request MEMBER_MODIFY
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T06:09:01.272Z]: #= VoiceClient: ERROR:+ Channel 1675597534 not found for member 172963535 request MEMBER_MODIFY
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T06:09:01.272Z]: #= VoiceClient: ERROR:+ Channel 1675597534 not found for member 2070124204 request MEMBER_MODIFY
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T06:09:01.272Z]: #= VoiceClient: ERROR:+ Channel 1675597534 not found for member 3262761510 request MEMBER_MODIFY
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T06:20:17.129Z]: #= VoiceClient: ERROR:+ Channel 820946530 not found for member 2779144266 request MEMBER_MODIFY
[8064] [ERR] [bnl] [External(0)] [External()] [2020-03-31T06:32:55.562Z]: BNL_Voice: [20200331T09:32:55] {37b4} ERR: underlying SDK response error | type: ‘resp_session_set_participant_mute_for_me’ code: 20900 (Conference server command error.)
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T06:32:55.562Z]: #= VoiceClient: ERROR:Failed to set member 1432829880 field MEMBER_FIELD_IS_MUTED_ME with error 2(4)
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T06:33:23.133Z]: #= VoiceClient: ERROR:Failed to set member 2061183502 field MEMBER_FIELD_IS_MUTED_ME with error 2(4)
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T06:33:23.283Z]: #= VoiceClient: ERROR:Failed to set member 57742764 field MEMBER_FIELD_IS_MUTED_ME with error 2(4)
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T06:33:55.051Z]: #= VoiceClient: ERROR:+ Channel 1386031906 not found for member 1432829880 request MEMBER_MODIFY
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T06:33:55.051Z]: #= VoiceClient: ERROR:+ Channel 1386031906 not found for member 222470422 request MEMBER_MODIFY
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T06:33:55.051Z]: #= VoiceClient: ERROR:+ Channel 1386031906 not found for member 2061183502 request MEMBER_MODIFY
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T06:33:55.051Z]: #= VoiceClient: ERROR:+ Channel 1386031906 not found for member 57742764 request MEMBER_MODIFY
[8064] [ERR] [bnl] [External(0)] [External()] [2020-03-31T06:45:03.603Z]: BNL_Voice: [20200331T09:45:03] {37b4} ERR: underlying SDK response error | type: ‘resp_session_set_participant_mute_for_me’ code: 20900 (Conference server command error.)
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T06:45:03.603Z]: #= VoiceClient: ERROR:Failed to set member 1569927009 field MEMBER_FIELD_IS_MUTED_ME with error 2(4)
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T06:45:06.328Z]: #= VoiceClient: ERROR:+ Channel 247789819 not found for member 40554406 request MEMBER_MODIFY
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T06:45:06.328Z]: #= VoiceClient: ERROR:+ Channel 247789819 not found for member 1569927009 request MEMBER_MODIFY
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T07:03:47.621Z]: #= VoiceClient: ERROR:+ Channel 603822228 not found for member 946692002 request MEMBER_MODIFY
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T07:03:47.621Z]: #= VoiceClient: ERROR:+ Channel 603822228 not found for member 1380528944 request MEMBER_MODIFY
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T07:03:47.621Z]: #= VoiceClient: ERROR:+ Channel 603822228 not found for member 832301110 request MEMBER_MODIFY
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T07:18:14.185Z]: #= VoiceClient: ERROR:+ Channel 1696910842 not found for member 2228405166 request MEMBER_MODIFY
[8064] [ERR] [Game] [External(0)] [External()] [2020-03-31T07:18:14.185Z]: #= VoiceClient: ERROR:+ Channel 1696910842 not found for member 112719442 request MEMBER_MODIFY