Hello consigliere,
Seems your issue is no more as we can see recent ingame activity !
If it’s still not working, the following article might be helpful :
If it persists, we’ll need your MSinfo. You can post it here using the preformatted text for a better visibility. If it doesn’t fit, you can host the file on an external site such as Pastebin then provide the URL here, also in a preformatted text. Else, you can just submit a ticket with the file attached.